Graduate Trainee (Service Desk)
Revature · Bengaluru, Karnataka, India
- On site
- Full-time
- $50,000 / year
- Bengaluru, Karnataka, India
Job highlights
- Provide technical support to global clients.
- Troubleshoot hardware and software issues.
- Log and track all support tickets.
- Collaborate with IT teams for issue resolution.
- Maintain knowledge base for self-service.
About the role
About the Role
Digital workplace services is a centralized team that provides technical support to our clients, including troubleshooting and resolution of IT issues and ensuring smooth functioning of their Computer Systems and IT Services. As many as 90 global clients across different continents are supported by 15,000 strong Service Desk team, across the globe. The landscapes of IT Service Desk have witnessed significant transformations due to technological advancements. Today, many organizations leverage AI chat bots to automate and streamline their support processes. AI chat bots use natural language processing to provide instant responses to common user queries and handle simple tasks, reducing the workload on human analysts. Robotic Process Automation (RPA) is also gaining traction, allowing repetitive and rule-based tasks to be automated, freeing up analysts' time for more complex issues.About Revature
Revature is one of the largest and fastest-growing employers of technology talent across the U.S., partnering with Fortune 500 companies, the biggest System Integrators, and Government Contractors to identify experienced professionals who can be effective leaders.Location
Bangalore, Chennai, Coimbatore, Hyderabad.Key Responsibilities
- Provide first-line technical support and assistance to end-users, addressing their IT related issues and enquiries.
- Log and track all support tickets, ensuring accurate documentation and timely resolution of problems.
- Troubleshoot hardware and software problems, performing diagnosis and resolving technical issues to minimize downtime.
- Collaborate with other IT teams to escalate complex issues and ensure prompt resolution.
- Maintain knowledge base articles and documentation to enhance self-service options and facilitate efficient problem-solving.
What We're Looking For
- Client-focused with the ability to work with users from diverse communities and cultures globally.
- Flawless communication (verbal and written) skills.
- Sound technical knowledge.
- Flexibility to work in shifts and work from office.
- Willingness to relocate to the work location.
Support Available After Full-Time Onboarding
- Night shift allowance will be paid by the project.
- Cabs will be provided for pick-up and drop-off, ensuring safety and comfort.
- Timely rewards and recognition for top performers.
Equal Opportunity Employer
Revature (“Company”) is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity, national origin, disability, age, genetic information, marital status, veteran status, or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, benefits, compensation, and training. If you require accommodation to work, based on any of these protected factors, please notify the Human Resources Department, and the Company will evaluate the request and provide accommodation in accordance with applicable law.We seek to comply with all applicable federal, state, and local laws related to discrimination and will not tolerate interference with the ability of any of the Company's employees to perform their job duties. Our policy reflects and affirms the Company's commitment to the principles of fair employment and the elimination of all discriminatory practices.Key skills/competency
- IT Support
- Service Desk
- Troubleshooting
- Hardware
- Software
- Technical Assistance
- Customer Service
- Problem Solving
- Communication
- Knowledge Base Management
Skills & topics
- Graduate Trainee
- Service Desk
- IT Support
- Technical Support
- Help Desk
- Troubleshooting
- Customer Service
- End-User Support
- Computer Systems
- IT Services
- Hardware
- Software
- Bangalore
- Chennai
- Coimbatore
- Hyderabad
- Revature
- Entry Level
- Technology
- Career
How to get hired
- Tailor your resume: Highlight technical support skills and client-facing experience relevant to the Graduate Trainee Service Desk role.
- Emphasize communication: Showcase strong verbal and written communication abilities in your application.
- Demonstrate technical aptitude: Mention any relevant hardware, software, or troubleshooting knowledge.
- Be flexible: Indicate willingness to work shifts and relocate to the specified locations.
- Research Revature: Understand their mission and values to align your application.
Technical preparation
Familiarize with common hardware/software issues.,Practice troubleshooting steps for network problems.,Understand ticketing system workflows.,Learn about AI chatbots and RPA in IT support.
Behavioral questions
Describe a time you helped a frustrated user.,How do you handle multiple urgent requests?,How do you stay updated on tech trends?,How do you ensure accurate documentation?
Frequently asked questions
- What are the key responsibilities for a Graduate Trainee Service Desk at Revature?
- The key responsibilities for a Graduate Trainee Service Desk at Revature include providing first-line technical support, troubleshooting hardware and software issues, logging and tracking support tickets, and maintaining knowledge base articles.
- What qualifications are needed for the Graduate Trainee Service Desk role at Revature?
- Candidates for the Graduate Trainee Service Desk role at Revature should be client-focused, possess flawless verbal and written communication skills, have sound technical knowledge, and be flexible to work in shifts and relocate.
- Does Revature offer support for night shifts for the Service Desk role?
- Yes, Revature provides a night shift allowance for the Service Desk role, and cabs will be provided for pick-up and drop-off.
- What is the career growth potential for a Graduate Trainee Service Desk at Revature?
- As one of the largest employers of technology talent, Revature offers significant career growth opportunities. This role provides a foundation in IT support, with potential to advance within the digital workplace services team or other tech roles within the company.
- Is relocation required for the Graduate Trainee Service Desk position at Revature?
- Yes, candidates must be flexible to relocate to the specified work locations in Bangalore, Chennai, Coimbatore, or Hyderabad for the Graduate Trainee Service Desk position.
- What kind of training is provided for the Graduate Trainee Service Desk role at Revature?
- While specific training details aren't listed, Revature is a major employer of tech talent and typically provides comprehensive onboarding and training to equip new hires with the necessary skills for roles like the Service Desk.