Graduate Trainee Service Desk

About the Role

The role at Revature involves working within the Digital Workplace Services team, providing first-line technical support to global clients. The team supports 90 global clients and 15,000+ Service Desk professionals. New technologies, including AI chat bots and Robotic Process Automation (RPA), are transforming IT support functions.

Key Responsibilities

• Provide technical support and assistance to end-users.
• Log and track support tickets with accurate documentation.
• Troubleshoot hardware and software issues to minimize downtime.
• Collaborate with other IT teams for complex escalation.
• Maintain knowledge base articles to enhance self-service options.

What We're Looking For

The ideal candidate is client-focused, possesses excellent verbal and written communication skills, holds sound technical knowledge, and is flexible to work in shifts and relocate as required. The candidate will work from the office after relocation.

Support and Benefits

• Night shift allowance based on project.
• Cab service for pick-up and drop-off ensuring safety and comfort.
• Timely rewards and recognition for top performers.

Equal Opportunity Employer

Revature is an equal opportunity employer that values all individuals. The Company applies a non-discrimination policy in all employment practices. If you require any accommodation, please notify the Human Resources Department for evaluation.

Key skills/competency

Technical Support, Troubleshooting, IT Service, Communication, Documentation, Escalation, Hardware, Software, Client-focused, Relocation