Specialist, Information Technology

Position Summary

ReturnPro is seeking a result-driven, team and detail-oriented, organized Specialist, Information Technology. This role will assist with internal network changes, hardware implementations, troubleshooting, and maintenance of Information Technology (IT) systems. The Specialist, Information Technology will also manage helpdesk related calls, emails, and tickets, requiring a strong understanding of networking, hardware, and infrastructure technologies.

Primary Responsibilities

• Provide training and technical support to internal employees.
• Offer support for all desktop and laptop computers, associated peripherals (printers, fax, scanners, etc.), and end-user software through our internal help desk.
• Prepare estimates for management for planning, organizing, and scheduling work.
• Conduct training sessions for new employees and others as required.
• Implement and maintain computer hardware, including servers, workstations, and accessories.
• Regularly evaluate IT systems to ensure they meet necessary demands.
• Assist directors and managers with network administration tasks.
• Educate teammates about network security and best practices for computer usage.
• Install, update, and troubleshoot software used within the organization.
• Install and troubleshoot network-related equipment such as patch panels, switches, and cabling.
• Administer telephone communications for internal staff, including cellular and internal phone systems.
• Utilize internal asset control systems to maintain software and hardware licenses and inventories.
• Help to maintain current security standards and assist in the ongoing development of our security infrastructure.
• Work with the IT Lead on network engineering to support best practices for network infrastructure.
• Assist in hardware and software deployment projects and rollouts.
• Facilitate the onboarding and off-boarding of teammates.
• Interact with third-party service providers and vendors as needed to support core duties.

Qualifications

Requirements:

• Ability to explain technical issues to both technical and nontechnical staff.
• A+ Certified Network, Cisco, or CompTIA certifications preferred.
• Expert knowledge of Windows 10 and Office 365 troubleshooting (including older versions).
• 3+ years of experience in information technology.
• Familiarity with a range of on-premise and SaaS software and hardware.
• Knowledge of hardware technology and concepts.
• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict-resolution skills.
• Excellent organizational skills and attention to detail.
• Ability to act with integrity, professionalism, and confidentiality.
• Strong time management and project management skills.
• Demonstrated initiative.
• Ability to think creatively and problem-solve when faced with new challenges.
• Ability to work independently, multi-task, and deliver quality work efficiently.
• Ability to manage competing priorities.
• Ability to succeed in a team environment.
• Qualified candidates will align with ReturnPro’s core values, bringing collaboration, adaptability, and innovation to every aspect of their work while fostering sustainable, people-centric solutions.

Key skills/competency

• IT Support
• Network Administration
• Hardware Maintenance
• Software Troubleshooting
• Help Desk
• Windows 10
• Office 365
• System Security
• Asset Management
• Technical Training