Complex Assistant General Manager

Complex Assistant General Manager

Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to Work, This is R/A !

We’re looking for a collaborative, detail-oriented Complex Assistant General Manager to help lead operations across the Lincoln Center complex. This role is ideal for someone who thrives in dynamic, multi-outlet environments and enjoys blending structure with creativity. Having experience in event venues, museum dining, food halls, catering, or a mix of restaurant and B&I operations tends to excel here.

You’ll partner closely with the Complex Director and culinary leadership to deliver exceptional guest experiences, support a high-performing team, and help drive operational excellence across a sophisticated and high-profile account.

Key Responsibilities

• Support daily operations across multiple venues within the complex, ensuring smooth execution and a welcoming guest experience.
• Lead, coach, and develop team members through ongoing training, meetings, and performance conversations.
• Build strong relationships with clients, guests, and cross-functional teams.
• Maintain compliance with company policies, as well as all local, state, and federal regulations.
• Oversee food quality, presentation, and safety, ensuring HACCP and all health standards are consistently upheld.
• Partner with culinary teams on menu planning and innovation.
• Support financial management including budgeting, forecasting, P&L review, cash handling, and cost controls.
• Analyze financial and operational data to identify trends and opportunities.
• Oversee purchasing, vendor partnerships, and inventory management.
• Contribute to catering and bar program operations, ensuring premium execution and consistent standards.
• Collaborate across departments to align operational plans and elevate the overall guest experience.

What We’re Looking For

• Detail-oriented, organized, and comfortable managing complex, multi-outlet operations.
• Experience in environments such as event venues, food halls, catering venues, cultural institutions, or a blend of B&I and restaurant operations.
• Understanding of both catering and bar operations.
• A confident communicator who leads with diplomacy, collaboration, and professionalism.
• Strong problem-solving skills and the ability to stay focused amid fast-paced, shifting priorities.
• Experience hiring, coaching, scheduling, and developing teams.
• Comfortable working with budgets, financial reporting, and operational metrics.
• Skilled in Microsoft Office, including Excel, Word, and PowerPoint.
• Passion for creativity, continuous improvement, and team development.
• Experience in upscale, high-volume or multi-unit foodservice operations.
• Background in personnel management and succession planning.
• Strong catering leadership experience.
• Knowledge of purchasing, food costing, inventory controls, and cash-handling procedures.
• ServSafe or Department of Health certification.

Key skills/competency

• Multi-outlet Operations
• Team Leadership
• Guest Experience Management
• Financial Oversight
• Catering & Bar Operations
• HACCP & Compliance
• Menu Innovation
• Vendor Management
• Inventory Control
• Microsoft Office Suite