Member Experience Representative - Part-Time
@ Resource One Credit Union

Dallas, Texas, United States
$15 - $16
On Site
Posted 3 days ago

Your Application Journey

Personalized Resume
Apply
Email Hiring Manager
Interview

Email Hiring Manager

XXXXXXXXXX XXXXXXXXXXX XXXXXX******* @resourceonecu.org
Recommended after applying

Job Details

Description

The Member Experience Representative will assist members and non-members with various administrative and financial transactions. This role includes processing routine banking transactions and recommending products and services based on the member’s financial goals.

Role and Responsibilities

  • Greet members professionally and address their issues and requests.
  • Process transactions such as deposits, withdrawals, checks, money orders, and loan payments via multiple channels.
  • Balance and verify daily transactions and cash totals.
  • Maintain working knowledge of all products and services to offer appropriate recommendations.
  • Open and close computer terminal accounts on a daily basis.
  • Examine documents for endorsement and negotiability and resolve discrepancies promptly.
  • Perform drive-up teller and night drop functions as assigned.
  • Complete other duties as assigned.

Requirements

  • High school diploma or equivalent
  • 1+ years' cash handling experience
  • Prior banking/credit union experience preferred

Knowledge, Skills and Abilities

  • Excellent mathematical and problem solving skills
  • Strong written, listening, and verbal communication abilities
  • Exceptional customer service skills
  • Proficient with 10-key series and Microsoft computer applications
  • Able to multitask, prioritize, and adapt in a changing environment
  • Maintain discretion and confidentiality

Physical Demands and Work Environment

  • Prolonged periods of standing or sitting
  • Operation of standard office equipment and keyboards
  • Repetitive motions involving wrists, hands, and fingers
  • Ability to navigate the facility with reasonable accommodations
  • Occasionally lift and carry small parcels or packages

Additional Notes

Candidates must complete a credit check, background check, and drug screen. The work schedule is Monday, Wednesday, Friday, and Saturday. Resource One Credit Union is an Equal Employment Opportunity Employer committed to diversity and inclusion.

Key skills/competency

  • transactions
  • customer service
  • cash handling
  • product recommendation
  • multitasking
  • administration
  • balancing
  • verification
  • drive-up teller
  • Microsoft
Apply without a personalized resume

How to Get Hired at Resource One Credit Union

🎯 Tips for Getting Hired

  • Research Resource One Credit Union: Understand their values and recent news.
  • Customize your resume: Highlight cash handling and customer service skills.
  • Review banking terminology: Brush up on financial transaction specifics.
  • Prepare for behavioral interviews: Demonstrate multitasking and problem solving.

📝 Interview Preparation Advice

Technical Preparation

Review transaction processing systems.
Practice 10-key numerical operations.
Familiarize with Microsoft Office basics.
Study banking product features.

Behavioral Questions

Describe multitasking in a busy setting.
Explain handling difficult customer interactions.
Discuss problem solving during discrepancies.
Share experiences managing cash totals.

Frequently Asked Questions