2 days ago
Part time REMOTE Customer Service Representative
Resonance CX Partners
Hybrid
Full Time
$30,160
Hybrid
Job Overview
Job TitlePart time REMOTE Customer Service Representative
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$30,160
LocationHybrid
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Job Description
About Resonance CX Partners
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Document Handling Equipment and Services
Why Consider This Part time REMOTE Customer Service Representative Opportunity
- Starting pay of $20 per hour
- Flexible part-time hours, up to 29 hours per week
- Work from home with all necessary tools provided
- Opportunity to develop customer service and technical support skills
- Holiday pay based on hours worked per day
- Supportive work environment focused on customer satisfaction
What To Expect as a Part time REMOTE Customer Service Representative (Job Responsibilities)
- Answer customer inquiries regarding supplies, service, and first-level technical issues via inbound calls, voicemails, and emails
- Build and maintain excellent customer service while identifying when technical support is needed
- Provide clear communication and follow up with customers regarding schedules and delivery times
- Collaborate with the Tier 2 team to efficiently escalate unresolved technical issues
- Stay updated on process changes and technology used within the organization
What Is Required (Qualifications)
- High School Diploma
- Reliable internet connection
- Experience in a call center environment is a plus
- Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills
- Ability to multitask and demonstrate professional communication skills
How To Stand Out (Preferred Qualifications)
- Familiarity with word processing software, spreadsheet software, and order processing systems
- Strong organizational and time management skills
- Ability to empathize with customers and exercise mature judgment
Key skills/competency
- Customer Service
- Technical Support
- Call Center Operations
- Inbound Calls
- Email Communication
- Microsoft Office Suite
- Multitasking
- Problem Solving
- Time Management
- Customer Empathy
How to Get Hired at Resonance CX Partners
- Research Resonance CX Partners' mission: Study their commitment to aligning professionals with value-driven opportunities and their unique validation process.
- Tailor your resume: Highlight call center experience, Microsoft Office proficiency, and strong communication skills for customer service roles.
- Showcase empathy and judgment: Emphasize instances where you've demonstrated strong customer empathy and mature judgment in past roles.
- Prepare for scenario-based questions: Be ready to discuss how you'd handle common customer inquiries and technical support escalations.
- Demonstrate remote readiness: Emphasize your reliable internet connection and ability to work independently in a home office setup.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What kind of customer inquiries will I handle as a Part time REMOTE Customer Service Representative at Resonance CX Partners?
02Is prior call center experience mandatory for this role with Resonance CX Partners?
03What technical tools will be provided for this remote customer service position?
04How are unresolved technical issues handled by the Part time REMOTE Customer Service Representative?
05What are the expected weekly hours for this Part time REMOTE Customer Service Representative role?
06Does Resonance CX Partners offer holiday pay for part-time employees?
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