2 days ago
Part-time Remote Customer Service Representative
Resonance CX Partners
Hybrid
Part Time
$26,000
Hybrid
Job Overview
Job TitlePart-time Remote Customer Service Representative
Job TypePart Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$26,000
LocationHybrid
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Job Description
About Resonance CX Partners
Resonance CX Partners is dedicated to connecting experienced professionals with opportunities that align with their values. We are not a staffing firm; instead, we identify and validate customer-focused positions directly from organizations.
This role is within the Document Handling Services industry.
Why Join Us?
- Starting pay of $20 per hour.
- Enjoy flexible hours with the option to work from home.
- Receive holiday pay based on hours worked daily.
- Gain valuable experience in a customer service and call center environment.
- Benefit from comprehensive training and support for remote work.
What You'll Do as a Part-time Remote Customer Service Representative
- Respond to customer inquiries and requests regarding supplies, service, and basic technical troubleshooting via inbound calls, voicemails, and emails.
- Cultivate excellent customer service relationships while identifying when advanced technical support is necessary.
- Maintain clear communication and follow up with customers regarding schedules, leads, and delivery times.
- Collaborate with the Tier 2 team to ensure efficient escalation of complex technical issues.
- Track and escalate unresolved issues to management, continuously staying informed on company processes and technology.
What We're Looking For (Required Qualifications)
- High School Diploma.
- Reliable internet connection.
- Prior experience in a call center environment is a plus.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and fundamental internet skills.
- Strong organizational and time management abilities.
How to Stand Out (Preferred Qualifications)
- Experience with word processing and spreadsheet software, as well as order processing and contact management systems.
- Demonstrated ability to empathize with customers and communicate professionally.
Key skills/competency
- Customer Service
- Call Center
- Technical Troubleshooting
- Remote Work
- Communication Skills
- Time Management
- Organizational Skills
- Microsoft Office
- Problem Solving
- Customer Empathy
How to Get Hired at Resonance CX Partners
- Research Resonance CX Partners' mission: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight call center experience, Microsoft Office proficiency, and remote work readiness for Resonance CX Partners.
- Emphasize communication skills: Showcase your ability to empathize and solve customer issues effectively.
- Prepare for remote work discussions: Be ready to discuss your reliable internet connection and home office setup.
- Practice scenario-based questions: Focus on customer service, de-escalation, and basic technical troubleshooting examples.
Frequently Asked Questions
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01What is the starting pay for the Part-time Remote Customer Service Representative role at Resonance CX Partners?
02Is prior call center experience mandatory for this role with Resonance CX Partners?
03What kind of technical issues will I troubleshoot as a Part-time Remote Customer Service Representative?
04How flexible are the hours for this remote position at Resonance CX Partners?
05What software proficiency is required for the Part-time Remote Customer Service Representative job?
06How does Resonance CX Partners support remote employees in this role?
07What makes a candidate stand out for the Part-time Remote Customer Service Representative role at Resonance CX Partners?
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