5 days ago

Part-Time Hybrid Remote Customer Service Representative

Resonance CX Partners

Hybrid
Part Time
$39,000
Hybrid

Job Overview

Job TitlePart-Time Hybrid Remote Customer Service Representative
Job TypePart Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$39,000
LocationHybrid

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Job Description

Part-Time Hybrid Remote Customer Service Representative

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry

Insurance Agency

Why Consider This Job Opportunity

  • Starting hourly pay up to $25 per hour depending on experience
  • Paid Time Off including personal/sick days and vacation
  • Paid Holidays
  • 401(k) Retirement plan
  • Opportunities for growth and advancement within the agency
  • Positive and supportive work environment with team-building events

What To Expect (Job Responsibilities)

  • Establish and maintain customer relationships, following up as needed
  • Provide prompt, accurate, and friendly customer service regarding insurance inquiries, coverages, and claims
  • Educate customers about insurance options using a needs-based review process
  • Maintain a strong work ethic with a commitment to daily success
  • Provide timely and thorough activity reports to the agent

What Is Required (Qualifications)

  • Must have an active Property and Casualty license
  • Must have a Life and Health license
  • Excellent interpersonal and communication skills (written, verbal, and listening)
  • Strong organizational skills and attention to detail
  • Ability to work in a team environment and multi-task effectively

How To Stand Out (Preferred Qualifications)

  • Prior experience with State Farm or other related insurance
  • Self-motivated and proactive in problem-solving
  • Dedicated to customer service and accuracy in work
  • Ability to learn computer functions quickly
  • Commitment to staying current with product changes and continuing education

Key skills/competency

  • Customer Service
  • Insurance Sales
  • Property & Casualty License
  • Life & Health License
  • Client Relationship Management
  • Communication Skills
  • Organizational Skills
  • Multi-tasking
  • Problem-Solving
  • Insurance Product Knowledge

Tags:

Customer Service Representative
Customer relations
Insurance inquiries
Claims processing
Client education
Reporting
Problem-solving
Multi-tasking
Communication
Organization
Client retention
CRM software
Agency management systems
Microsoft Office Suite
Communication platforms
Insurance quoting tools
Customer support software
Database management
Digital documentation
Call center software
Email management

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How to Get Hired at Resonance CX Partners

  • Research the Partner Agency: Understand the specific insurance agency's values, services, and client base they serve.
  • Highlight License Requirements: Ensure your resume prominently features your active Property & Casualty and Life & Health licenses.
  • Showcase Customer-Centric Skills: Emphasize your interpersonal, communication, and problem-solving abilities tailored to client satisfaction.
  • Demonstrate Insurance Knowledge: Mention any prior experience with State Farm or similar insurance products and systems.
  • Prepare for Behavioral Interviews: Practice answering questions on building client relationships, handling inquiries, and maintaining accuracy in work.

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