Mental Health Customer Service Representative

About Resonance CX Partners

Resonance CX Partners is dedicated to connecting experienced professionals with opportunities that align with their values. We are not a staffing firm or agency but rather identify and validate positions directly from customer-focused organizations. This specific role is within the Molecular Diagnostics and Precision Medicine industry.

Why This Opportunity Stands Out

• Opportunity for career advancement and growth within the organization.
• Work in a supportive and collaborative environment.
• Engage in meaningful work that directly impacts patient care and health outcomes.
• Chance to develop best practices and improve service quality for customers.
• Participate in a Quality Assurance plan to enhance operational efficiency.

Your Responsibilities as a Mental Health Customer Service Representative

• Coordinate testing services for patients by reviewing test request forms and ensuring accurate and timely testing.
• Communicate with patients to explain insurance coverage benefits and test information, including process and turnaround time.
• Independently manage assigned work and meet production and quality metrics.
• Collaborate with various departments to ensure prompt handling of orders and billing processes.
• Identify issues and trends to help develop best practices for customer service improvement.

What We're Looking For (Qualifications)

• High School diploma or equivalent required with at least 1 year of relevant experience, or an associate or bachelor's degree.
• Excellent interpersonal and communication skills.
• Ability to manage several tasks simultaneously, often under pressure.
• Proficient in PC skills, including familiarity with Excel, Word, Internet, and e-mail.
• Strong organizational and task management skills.

How to Stand Out (Preferred Qualifications)

• Fluency in Spanish is preferred/encouraged.
• Higher net typing speed is a plus.
• Enjoys problem-solving and identifying patterns.
• Experience in a healthcare-related field is advantageous.
• A hardworking individual who thrives in a team-oriented environment.

Key skills/competency

• Customer Service
• Patient Communication
• Molecular Diagnostics
• Precision Medicine
• Insurance Verification
• Problem Solving
• Organizational Skills
• Team Collaboration
• Quality Assurance
• Healthcare Support