Lead Customer Service Representative
Resonance CX Partners · United States
- Hybrid
- Full-time
- $70,000 / year
- United States
Job highlights
- Resolve customer inquiries and complaints promptly.
- Prepare service adjustments and follow up.
- Meet production, quality, and adherence standards.
- Elevate issues to supervision when needed.
- Maintain accurate records and timekeeping.
About the role
Job Title: Lead Customer Service Representative
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Dental Insurance Services
Why Consider This Job Opportunity
- Salary up to $32.95
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction
- Comprehensive training provided to enhance skills
- Engaging work that involves direct interaction with customers
What To Expect (Job Responsibilities)
- Resolve customer inquiries and complaints via written, telephonic, and face-to-face communication in a timely and accurate manner
- Prepare adjustments for services not properly processed, either systematically or by forwarding to the appropriate area for follow-up and resolution
- Meet all production, quality, and adherence standards, attending all required training classes
- Elevate issues to the next level of supervision as appropriate
- Maintain accurate records, including timekeeping records
What Is Required (Qualifications)
- High School Diploma or GED
- Minimum of 5 years of related, progressive experience
- Strong knowledge of principles and processes for providing customer service
- Ability to handle multiple tasks simultaneously and respond to customers promptly and professionally
- Exceptional written and verbal communication skills
How To Stand Out (Preferred Qualifications)
- None specified
Key skills/competency
- Customer Service
- Problem Solving
- Communication Skills
- Issue Resolution
- Process Improvement
- Teamwork
- Time Management
- Customer Relationship Management
- Professionalism
- Training
Skills & topics
- Lead Customer Service Representative
- Customer Service
- Dental Insurance
- Issue Resolution
- Communication Skills
- Customer Support
- Problem Solving
- Client Relations
- Customer Satisfaction
- Complaint Resolution
- Training
- Career Advancement
- Customer Inquiry
- Dental Services
- High School Diploma
- GED
- 5 Years Experience
- Written Communication
- Verbal Communication
- Professionalism
- Customer-focused
How to get hired
- Tailor your resume: Highlight your 5+ years of customer service experience, emphasizing problem-solving and communication skills.
- Showcase your expertise: Quantify achievements in customer satisfaction, issue resolution, and process improvements.
- Prepare for interviews: Be ready to discuss your customer service philosophy and how you handle difficult situations.
- Emphasize transferable skills: Detail your experience with written, telephonic, and face-to-face communication.
Technical preparation
Master customer service software.,Practice active listening techniques.,Study dental insurance processes.,Review complaint resolution strategies.
Behavioral questions
Describe a challenging customer interaction.,How do you handle multiple tasks?,How do you ensure accuracy in records?,When do you escalate an issue?
Frequently asked questions
- What is the salary range for a Lead Customer Service Representative at Resonance CX Partners?
- The salary for a Lead Customer Service Representative is up to $32.95 per hour. Resonance CX Partners works with customer-focused organizations to identify and validate opportunities that align with experienced professionals' values.
- What are the primary responsibilities of a Lead Customer Service Representative?
- As a Lead Customer Service Representative, you will resolve customer inquiries and complaints through various communication channels, prepare service adjustments, meet production and quality standards, and maintain accurate records. You will also escalate issues to supervision as needed.
- What qualifications are required for the Lead Customer Service Representative position?
- To qualify for this role, you need a High School Diploma or GED, a minimum of 5 years of progressive customer service experience, strong knowledge of customer service principles, the ability to multitask, and exceptional written and verbal communication skills.
- Does Resonance CX Partners provide training for the Lead Customer Service Representative role?
- Yes, comprehensive training is provided to enhance your skills for the Lead Customer Service Representative position. This includes training classes to help you meet production, quality, and adherence standards.
- What is the career advancement potential for a Lead Customer Service Representative?
- There is an opportunity for career advancement and growth within the organization. Resonance CX Partners focuses on connecting experienced professionals with opportunities that align with their values and offer long-term development.
- Is this a direct hire position with the company, or through an agency?
- Resonance CX Partners identifies and validates opportunities directly from customer-focused organizations. They are not a staffing firm or agency, and they do not hire for these positions directly. You will be hired by the end employer.
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