5 days ago

Customer Support Specialist

Resonance CX Partners

Hybrid
Full Time
$50,000
Hybrid

Job Overview

Job TitleCustomer Support Specialist
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$50,000
LocationHybrid

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Job Description

Job Description: Customer Support Specialist

Resonance CX Partners is seeking a dedicated Customer Support Specialist to join a customer-focused organization within the automotive software solutions industry. This role offers a compelling opportunity for career advancement, comprehensive training, and the chance to significantly impact customer satisfaction in a supportive, collaborative environment.

Why Consider This Job Opportunity

  • Opportunity for career advancement within a growing automotive software company.
  • Comprehensive training provided on new system functionalities and modules.
  • Work in a supportive and collaborative environment, making a positive impact.
  • Engage with a diverse range of clients in the automotive industry.
  • Contribute directly to customer satisfaction with automotive software solutions.

What To Expect (Job Responsibilities)

  • Answer incoming support calls from automotive dealerships in a high-volume call center setting.
  • Train users on the proper use of DMS (Dealer Management System) software applications.
  • Serve as the single point of contact for dealership software-related issues, ensuring timely resolution.
  • Accurately document and update client issues within the company's CRM software.
  • Investigate and resolve technical problems while providing expert technical support.

What Is Required (Qualifications)

  • Minimum of 2 years of experience in sales and customer service, including recommending products.
  • Ability to work any shift assigned within the call center's operating hours (8 AM ET to 8 PM ET).
  • Excellent verbal and written communication skills for clear client interaction.
  • Proven experience with technical software and strong analytical skills for problem-solving.
  • Proficiency in MS Office Suite (Word, Excel, PowerPoint, Access, Teams).

How To Stand Out (Preferred Qualifications)

  • 2+ years of prior experience in a dealership environment.
  • Experience with Salesforce and other call center software.
  • 2+ years of contact support center experience.
  • Bachelor or Associate degree in Accounting or relevant certifications.

Key skills/competency

  • Customer Service
  • Technical Support
  • DMS Software
  • CRM Software
  • Automotive Industry
  • Call Center Operations
  • Problem Solving
  • Communication Skills
  • MS Office Suite
  • Salesforce

Tags:

Customer Support Specialist
Customer Service
Technical Support
Call Center
Problem Solving
Client Training
Issue Resolution
CRM Documentation
Communication
Sales Experience
Dealership Support
DMS Software
CRM Software
MS Office Suite
Salesforce
Call Center Software
Windows OS
Ticketing Systems
Help Desk Tools
Remote Support Tools
Database Management

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How to Get Hired at Resonance CX Partners

  • Research Resonance CX Partners and their network: Study their mission, values, and the type of customer-focused organizations they partner with in the automotive software industry.
  • Tailor your resume for automotive software: Highlight your customer service, technical support, and call center experience, specifically mentioning any DMS or CRM software proficiency to match this Customer Support Specialist role.
  • Prepare for technical and behavioral interviews: Practice explaining complex software issues clearly and demonstrating strong problem-solving skills, drawing on your sales and customer service background.
  • Emphasize automotive industry knowledge: Showcase any prior experience in a dealership environment or familiarity with automotive software to stand out among candidates.
  • Demonstrate call center expertise: Be ready to discuss your experience managing high call volumes, documenting issues, and training users in a fast-paced support environment.

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