21 hours ago
Customer Support Specialist
Resonance CX Partners
Hybrid
Full Time
$65,000
Hybrid
Job Overview
Job TitleCustomer Support Specialist
Job TypeFull Time
Offered Salary$65,000
LocationHybrid
Who's the hiring manager?
Sign up to PitchMeAI to discover the hiring manager's details for this job. We will also write them an intro email for you.
Job Description
About Resonance CX Partners
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
This role is in the Travel Industry.
Why Consider This Customer Support Specialist Opportunity
- Salary up to $65,000 a year
- Flexible scheduling with part-time or full-time options available
- Full training and ongoing mentorship provided
- Access to travel agent certification and travel discounts
- Supportive online community and tools to help you succeed
- Opportunity to work remotely from anywhere in the United States
What To Expect as a Customer Support Specialist
As a Customer Support Specialist, you will be responsible for providing exceptional service to clients in the travel industry. Your day-to-day will involve:
- Respond to customer inquiries via email, phone, and chat in a timely and professional manner
- Provide accurate information about travel bookings, itineraries, and policies
- Troubleshoot common client issues and escalate complex matters as needed
- Maintain up-to-date knowledge of supplier systems, policies, and procedures
- Follow up with clients to ensure satisfaction and support post-booking
Required Qualifications for Customer Support Specialist
- Must be 18+ and authorized to work in the United States
- Strong communication skills and ability to work independently
- Comfortable using online tools, booking portals, and CRM systems
- Tech-savvy with a quiet, professional home workspace
- Passion for helping others and delivering great service
Preferred Qualifications
Prior experience in customer service or the travel industry is a plus (but not required).
Key skills/competency
- Customer Service
- Client Support
- Travel Industry
- Communication Skills
- Remote Work
- CRM Systems
- Troubleshooting
- Problem Solving
- Online Booking
- Independent Work
How to Get Hired at Resonance CX Partners
- Research Resonance CX Partners' mission: Understand their commitment to connecting professionals with value-aligned roles in the travel industry.
- Highlight customer service skills: Emphasize your ability to communicate effectively and resolve issues in your resume and cover letter.
- Showcase remote work readiness: Detail your experience with online tools, CRM, and maintaining a professional home workspace.
- Express passion for travel: Connect your enthusiasm for the travel industry with a desire to assist clients with their booking needs.
- Prepare for scenario-based questions: Be ready to discuss how you've handled difficult customer inquiries or complex travel issues.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What does a Customer Support Specialist at Resonance CX Partners do?
02Is prior travel industry experience required for this Customer Support Specialist role?
03What are the work arrangements for the Customer Support Specialist position?
04What kind of training is provided for Customer Support Specialists at Resonance CX Partners?
05What technological skills are essential for a Customer Support Specialist at Resonance CX Partners?
06How does Resonance CX Partners support remote Customer Support Specialists?
07What are the growth opportunities for a Customer Support Specialist in the travel industry via Resonance CX Partners?
08What salary can I expect as a Customer Support Specialist found through Resonance CX Partners?
09How do I demonstrate my passion for travel during the interview process for this Customer Support Specialist role?
10Does Resonance CX Partners directly employ the Customer Support Specialist?
Explore similar opportunities that match your background