Customer Support Specialist Payments
Resonance CX Partners
Job Overview
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Job Description
Customer Support Specialist Payments
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
About the Employer
Employer Industry: Healthcare Technology
Why Consider This Job Opportunity
- Salary up to $55,000
- Comprehensive health, dental, and vision coverage options
- Flexible paid time off, sick time, and 10 company-paid holidays
- 401(k) plan with company match to help you build your future
- Opportunity for career advancement and skill development in a supportive environment
- A workplace powered by innovation, collaboration, and energy every day
What To Expect (Job Responsibilities)
- Lead and execute onboarding projects for TopsPay Premier accounts
- Manage TopsPay Premier accounts and uphold service standards
- Deliver online training to new and existing clients in both individual and group settings
- Create training documentation and videos for TopsPay Premier
- Collaborate with cross-functional teams to enhance onboarding workflows and customer experience
What Is Required (Qualifications)
- Bachelor's degree preferred, or equivalent combination of education and work experience
- Minimum of 2 years of experience in Orthodontics preferred
- At least 2+ years of experience with SaaS platforms preferred
- Minimum of 2+ years of experience in Dental software customer support preferred
- Strong documentation skills with the ability to create clear and organized records
How To Stand Out (Preferred Qualifications)
- Experience in training and knowledge transfer
- Self-motivated with a strong desire to grow as a leader
- Ability to build open, trustworthy relationships with clients and team members
- Action-oriented with a strong sense of urgency to overcome obstacles
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
Key skills/competency
- Customer Support Specialist
- Payments
- Healthcare Technology
- SaaS Platforms
- Dental Software
- Training
- Documentation
- Onboarding
- Client Relationship Management
- Customer Experience
How to Get Hired at Resonance CX Partners
- Tailor your resume: Highlight 2+ years of SaaS, dental software, and customer support experience. Emphasize documentation skills.
- Showcase your expertise: Mention any training, knowledge transfer, or orthodontics experience to stand out.
- Craft a compelling cover letter: Express your understanding of Resonance CX Partners' mission and the healthcare technology industry.
- Prepare for interviews: Be ready to discuss your experience in account management, client training, and problem-solving with SaaS platforms.
- Research the company: Understand Resonance CX Partners' unique model and their focus on client-employer connections.
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