Customer Support Specialist, Part-Time
Resonance CX Partners
Job Overview
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Job Description
About Resonance CX Partners
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. This specific opportunity is with a Technology Startup.
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
Why Consider This Job Opportunity
- Pay: $20/hr
- 64 hours of accrued sick time annually to ensure work-life balance
- Opportunity to work remotely from the Greater Pittsburgh Region
- Engage in a supportive and collaborative team environment
- Chance to contribute to innovative products that enhance family connections
What To Expect (Job Responsibilities)
- Provide personalized customer service for Skylight Calendar and Frame customers throughout their journey from purchase to ongoing use
- Engage with customers via phone, chat, email, and social media, supporting 6-12 customers per hour
- Address escalated customer issues related to hardware and software challenges with Skylight devices
- Identify and report patterns in customer feedback to proactively address emerging issues
- Collaborate with Customer Service Team Leads, providing coverage and support as needed
What Is Required (Qualifications)
- 2+ years of high-volume, front-line customer service experience
- Experience with Zendesk or a similar Customer Relationship Management (CRM) system
- Strong communication skills across email, phone, and chat
- Previous experience in an agile startup environment
- Reliable Wi-Fi connection for remote work
How To Stand Out (Preferred Qualifications)
- Experience supporting customers on social media platforms such as Meta, Instagram, TikTok, and Reddit
- Previous experience with a direct-to-consumer (DTC) or e-commerce brand
- Experience providing customer support for a technical or digitally connected product
Key skills/competency
- Customer Service
- Technical Support
- Zendesk
- CRM Systems
- Communication Skills
- Social Media Support
- Problem Solving
- E-commerce
- DTC Experience
- Agile Environment
How to Get Hired at Resonance CX Partners
- Research Resonance CX Partners' mission: Understand their commitment to aligning professionals with values-driven opportunities.
- Tailor your resume: Highlight your high-volume customer service, Zendesk, and agile startup experience for this Customer Support Specialist role.
- Showcase technical acumen: Emphasize experience with technical product support, especially for digitally connected devices or e-commerce.
- Prepare for behavioral questions: Demonstrate strong communication, problem-solving, and collaboration skills, essential for remote customer support.
- Connect with their network: Leverage LinkedIn to identify professionals associated with Resonance CX Partners or similar technology startups.
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