Customer Support Specialist

About Resonance CX Partners

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry

Travel Industry

Why Consider This Job Opportunity

• Salary range of $20,000 - $65,000 a year
• Full training and ongoing mentorship provided
• Opportunities for travel agent certification
• Access to travel discounts and perks
• Flexible work schedule with part-time or full-time options
• Supportive online community and tools to aid in your success

What To Expect (Job Responsibilities)

• Respond to customer inquiries via email, phone, and chat in a timely and professional manner
• Provide accurate information about travel bookings, itineraries, and policies
• Troubleshoot common client issues and escalate complex matters as needed
• Maintain up-to-date knowledge of supplier systems, policies, and procedures
• Follow up with clients to ensure satisfaction and support post-booking

What Is Required (Qualifications)

• Must be 18+ and authorized to work in the United States
• Strong communication skills and ability to work independently
• Comfortable using online tools, booking portals, and CRM systems
• Tech-savvy with a quiet, professional home workspace
• Prior experience in customer service or the travel industry is a plus

How To Stand Out (Preferred Qualifications)

• Passionate about helping others and delivering great service
• Experience in a fast-paced remote work environment

Key skills/competency

• Customer Service
• Travel Bookings
• Client Inquiries
• Troubleshooting
• Communication Skills
• Remote Work
• CRM Systems
• Independent Work
• Policy Knowledge
• Client Satisfaction