Customer Support Specialist
Resonance CX Partners
Job Overview
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Job Description
About Resonance CX Partners
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Human Resources Technology
Why Join Us?
- Salary up to $23.49 per hour
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and experience
- Ongoing training and development opportunities to enhance skills
- Flexible work arrangements available, including remote work options
What To Expect as a Customer Support Specialist
As a Customer Support Specialist, you will be an expert in the employer's Spend Management and Finance modules, providing crucial assistance to customers. You will play a key role in ensuring customer satisfaction by delivering exceptional service and resolving complex issues related to financial operations and software integrations.
- Become a product expert on the employer's Spend Management and Finance modules to assist customers effectively
- Support customers with spend workflows including expense submissions, reimbursements, vendor payments, and invoice management
- Troubleshoot integration and data-sync issues with accounting software like QuickBooks Online, NetSuite, and Xero
- Document and track customer interactions, transactions, comments, and complaints using the company's CRM system
- Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction
What Is Required
- Bachelor's degree
- 1-3 years of work experience in customer service, technical support, or financial operations; preferably in FinTech or SaaS companies
- Hands-on experience or familiarity with QuickBooks Online, NetSuite, and expense management software
- Understanding of US banking processes, credit card systems, and expense management workflows
- Excellent communication skills, both written and verbal
How To Stand Out (Preferred Qualifications)
- Prior experience supporting finance, accounting, or expense management software
- Demonstrated experience in problem-solving with attention to detail
- Time management skills and ability to prioritize effectively
- Prior customer support experience
Key skills/competency
- Customer Service
- Technical Support
- FinTech
- SaaS
- Spend Management
- QuickBooks Online
- NetSuite
- Xero
- CRM
- Financial Operations
How to Get Hired at Resonance CX Partners
- Research Resonance CX Partners' mission: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Customize your resume: Highlight FinTech, SaaS, and accounting software experience for customer support roles.
- Prepare for financial operations questions: Demonstrate knowledge of US banking, credit cards, and expense workflows.
- Showcase problem-solving skills: Provide examples of troubleshooting and achieving customer satisfaction.
- Practice communication: Emphasize clear written and verbal skills crucial for customer interactions.
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