18 hours ago
Customer Support Specialist
Resonance CX Partners
Hybrid
Full Time
$60,000
Hybrid
Job Overview
Job TitleCustomer Support Specialist
Job TypeFull Time
Offered Salary$60,000
LocationHybrid
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Job Description
About Resonance CX Partners
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Customer Service and Support
Why Consider This Customer Support Specialist Opportunity
- Opportunity for career advancement and growth within the organization.
- Work remotely with flexible scheduling options.
- Supportive and collaborative work environment.
- Engage in a role that emphasizes empathy and customer satisfaction.
- Chance to work with cutting-edge technology and tools in customer support.
What To Expect as a Customer Support Specialist (Job Responsibilities)
- Respond promptly and professionally to customer inquiries via phone, email, chat, or ticketing systems.
- Diagnose and resolve product or service issues in a timely manner.
- Maintain a high level of product knowledge to provide accurate and effective support.
- Document customer interactions, feedback, and resolutions in the CRM system.
- Collaborate with internal teams to improve customer experience and suggest process improvements.
What Is Required (Qualifications)
- Bachelor's degree in Business, Communication, or a related field (or equivalent experience).
- 1-3 years of experience in a customer support, helpdesk, or client service role.
- Excellent verbal and written communication skills.
- Strong problem-solving and multitasking abilities.
- Proficiency with CRM and support tools (e.g., Zendesk, Freshdesk, Salesforce, Intercom).
How To Stand Out (Preferred Qualifications)
- Experience supporting SaaS or technology-based products.
- Familiarity with IT troubleshooting or basic technical support.
- Multilingual abilities are a plus.
Key skills/competency
- Customer Service
- Technical Support
- Problem Solving
- Communication Skills
- CRM Software
- Ticketing Systems
- Customer Experience
- Product Knowledge
- Issue Resolution
- Multitasking
How to Get Hired at Resonance CX Partners
- Research Resonance CX Partners' culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight customer support, CRM, and problem-solving skills for Customer Support Specialist roles.
- Showcase technical aptitude: Emphasize experience with SaaS products and troubleshooting in your application.
- Prepare for behavioral questions: Practice sharing examples of empathy, conflict resolution, and teamwork successes.
- Demonstrate communication excellence: Ace the interview by clearly articulating your customer-centric approach.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What kind of companies does Resonance CX Partners typically connect candidates with for Customer Support Specialist roles?
02How can I highlight my proficiency with specific CRM and support tools for the Customer Support Specialist position?
03What is the typical career growth path for a Customer Support Specialist identified by Resonance CX Partners?
04Does Resonance CX Partners provide details about the specific hiring company before I apply for a Customer Support Specialist role?
05What are key traits Resonance CX Partners looks for in Customer Support Specialist candidates beyond technical skills?
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