2 days ago
Customer Service Support Representative, Spanish Speaking
Resonance CX Partners
Hybrid
Full Time
$45,900
Hybrid
Job Overview
Job TitleCustomer Service Support Representative, Spanish Speaking
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$45,900
LocationHybrid
Who's the hiring manager?
Sign up to PitchMeAI to discover the hiring manager's details for this job. We will also write them an intro email for you.
Job Description
Job Summary: Customer Service Support Representative, Spanish Speaking
Resonance CX Partners is seeking a Customer Service Support Representative, Spanish Speaking, for an opportunity within the employee and government benefits industry. This role focuses on helping experienced professionals connect with companies that align with their values. The position offers a competitive salary, comprehensive benefits, and a flexible work environment with opportunities for career growth within an organization recognized for workplace excellence.
What To Expect: Job Responsibilities
- Respond to customer inquiries courteously and professionally across various communication channels.
- Research and provide accurate information to effectively resolve member and provider inquiries.
- Document all customer interactions thoroughly and completely, ensuring data integrity.
- Educate customers on eligibility criteria, benefits, claims payment processes, and authorization requirements.
- Assist members in locating network dentists and routing complex inquiries to appropriate departments for resolution.
What Is Required: Qualifications
- High School Diploma or equivalent educational background.
- Minimum of 2 years of experience in a high-volume customer service environment.
- Proven verbal and written communication skills, especially in Spanish.
- Strong organizational skills and meticulous attention to detail.
- Ability to operate a computer efficiently and proficiency in Microsoft Office applications.
How To Stand Out: Preferred Qualifications
- Knowledge of dental terminology and experience with group health insurance.
- Ability to learn quickly and adapt effectively to a fast-paced production environment.
- Demonstrated critical thinking and problem-solving abilities.
- Experience in cooperative and effective interaction with co-workers and clients.
Key skills/competency
- Customer Service
- Bilingual Spanish
- Inquiry Resolution
- Benefits Administration
- Claims Processing
- Documentation
- Microsoft Office
- Problem-Solving
- Communication Skills
- Attention to Detail
How to Get Hired at Resonance CX Partners
- Research Resonance CX Partners' mission: Study their focus on values-aligned opportunities and their role in connecting candidates with employers.
- Tailor your resume for DentaQuest's needs: Highlight customer service achievements, bilingual Spanish proficiency, and any healthcare or benefits administration experience.
- Showcase problem-solving skills: Prepare specific examples demonstrating your ability to efficiently resolve complex customer inquiries in a fast-paced environment.
- Emphasize communication proficiency: Practice articulating responses clearly, professionally, and empathetically, especially in Spanish, for a customer-facing role.
- Understand the benefits industry: Familiarize yourself with common dental and health insurance terminology to impress during interviews.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What are the primary responsibilities of a Customer Service Support Representative, Spanish Speaking, at DentaQuest via Resonance CX Partners?
02What qualifications are essential for this Spanish Speaking Customer Service role?
03Is previous experience with dental or health insurance required to apply for this DentaQuest position?
04How does Resonance CX Partners facilitate the hiring process for this DentaQuest opportunity?
05What kind of work environment and benefits can I expect with DentaQuest, as presented by Resonance CX Partners?
Explore similar opportunities that match your background