10 days ago
Customer Service Representative
Resonance CX Partners
Hybrid
Part Time
$45,000
Hybrid
Job Overview
Job TitleCustomer Service Representative
Job TypePart Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$45,000
LocationHybrid
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Job Description
Customer Service Representative at Resonance CX Partners
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Healthcare Services
Why Consider This Job Opportunity
- $750 Sign-On Bonus + Quarterly Performance Incentives
- Flexible scheduling with full-time and part-time options available
- Work remotely or on-site after training is complete
- Comprehensive wellness programs supporting physical, emotional, financial, and social well-being
- Ongoing training and professional development opportunities
- Company-provided equipment for both remote and on-site work
What To Expect (Job Responsibilities)
- Provide excellent customer service by phone, assisting patients with billing and insurance questions
- Research and resolve patient account issues
- Update insurance information and rebill claims as necessary
- Generate and send itemized statements or courtesy claims
- Set up and manage patient payment plans
What Is Required (Qualifications)
- High school diploma or GED
- Strong verbal communication and listening skills
- Ability to multitask: listen, speak, and type simultaneously
- Comfortable using Microsoft Windows and computer-based systems
- Previous customer service, call center, retail, or hospitality experience is a plus
How To Stand Out (Preferred Qualifications)
- Experience in a customer service, call center, retail, or hospitality environment
- Familiarity with healthcare billing and insurance processes
Key skills/competency
- Customer Service
- Healthcare Services
- Patient Billing
- Insurance Claims
- Account Resolution
- Payment Plan Management
- Verbal Communication
- Multitasking
- Microsoft Windows
- Computer Systems
How to Get Hired at Resonance CX Partners
- Research Resonance CX Partners' culture: Study their mission, values, and the types of healthcare organizations they partner with.
- Tailor Your Resume: Highlight customer service, communication, and any healthcare or billing experience for this Customer Service Representative role.
- Showcase Communication & Multitasking Skills: Prepare to demonstrate your ability to listen, speak, and type simultaneously during interviews.
- Prepare for Scenario-Based Questions: Anticipate questions on resolving patient billing issues and handling difficult customer interactions effectively.
- Emphasize Adaptability: Express your flexibility and comfort with both remote and on-site work environments.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What are the key duties of a Customer Service Representative at Resonance CX Partners?
02What foundational skills are required to be a successful Customer Service Representative?
03Is prior experience in healthcare billing necessary for this Customer Service Representative role?
04Can I choose between remote and on-site work as a Customer Service Representative?
05What benefits and incentives are offered for the Customer Service Representative position?
06How does Resonance CX Partners support professional growth for Customer Service Representatives?
07What kind of equipment will be provided for this Customer Service Representative role?
08What is Resonance CX Partners' role in this hiring process for the Customer Service Representative?
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