9 days ago
Customer Service Representative
Resonance CX Partners
Hybrid
Full Time
$45,000
Hybrid
Job Overview
Job TitleCustomer Service Representative
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$45,000
LocationHybrid
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Job Description
About Resonance CX Partners
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Mortgage Lending
Why Consider This Job Opportunity
- Competitive starting wage
- Medical, Dental, and Vision insurance
- 401(k) plan
- 1 week of paid training
- Consistent full-time or part-time schedules with overtime opportunities
- Opportunity to work remotely from select states
What To Expect (Job Responsibilities)
- Receive inbound calls from current and potential clients
- Make outbound calls to follow up on issue resolution
- Assist customers with basic mortgage needs and aim for one-call resolution
- Build rapport and engage in meaningful conversations to support the client's mortgage needs
- Partner with internal and external departments to resolve customer issues
What Is Required (Qualifications)
- High school diploma or equivalent
- Minimum of 1 year of customer service experience
- Excellent phone etiquette
- Strong work ethic and attention to detail
- Exceptional verbal and written communication skills
How To Stand Out (Preferred Qualifications)
- 1 year of computer skills
- Proficiency in Excel, Word, Gmail, Google tools, etc.
- Teachable, personable, outgoing, and dependable
- Strong organizational skills
- Ability to remain composed during stressful situations
Key skills/competency
- Customer Service
- Mortgage Lending
- Client Communication
- Issue Resolution
- Phone Etiquette
- Problem Solving
- Organizational Skills
- Computer Proficiency
- Attention to Detail
- Team Collaboration
How to Get Hired at Resonance CX Partners
- Research Mortgage Lending Partners: Study the values and culture of companies partnered with Resonance CX Partners, especially in the mortgage lending industry.
- Tailor Your Resume: Customize your resume to highlight customer service achievements, mortgage industry experience, and proficiency in relevant software.
- Showcase Communication Skills: Prepare to demonstrate excellent phone etiquette and strong verbal and written communication during interviews.
- Emphasize Problem-Solving: Be ready to share examples of how you've resolved complex customer issues and partnered with teams for solutions.
- Highlight Remote Readiness: If applying for remote roles, articulate your self-discipline, organizational skills, and ability to thrive in a distributed environment.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What kind of training is provided for the Customer Service Representative role at a Resonance CX Partners' client?
02Does this Customer Service Representative position offer remote work flexibility?
03What are the typical responsibilities of a Customer Service Representative in the Mortgage Lending industry for this role?
04What qualifications are essential for a Customer Service Representative applying through Resonance CX Partners?
05How can I stand out when applying for the Customer Service Representative position in Mortgage Lending?
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