Customer Service Representative

About Resonance CX Partners

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Automotive Remarketing

Why Consider This Job Opportunity

• Opportunity for career advancement and growth within the organization
• Comprehensive benefits package including health insurance, 401K, STD/LTD, and Life Insurance/AD&D
• Paid holidays and vacation time
• Supportive and collaborative work environment
• Work in a hybrid setting with remote flexibility, while being available for in-person training as needed

What To Expect (Job Responsibilities)

• Provide a variety of customer support services through mail, telephone, and direct personal contact
• Process orders and assignments and enter data into internal computer systems
• Respond to customer questions, inquiries, and requests
• Assist with organizing and filing documents, ensuring proper internal coding
• Ensure superior customer service is consistently delivered to all customers

What Is Required (Qualifications)

• Minimum educational requirement: High school diploma or equivalent work experience
• 0-2 years of previous work experience in a customer-facing role
• Strong interpersonal skills and a positive attitude
• Ability to work independently and manage time effectively
• Digital literacy and experience using computers

How To Stand Out (Preferred Qualifications)

• Previous experience in a role requiring in-person customer interaction
• Excellent keyboarding skills for data entry
• A commitment to providing exceptional customer service
• Ability to maintain a positive attitude in high-pressure situations
• Willingness to learn about automobile titling as part of professional development

Key skills/competency

• Customer Service
• Data Entry
• Communication Skills
• Problem-Solving
• Digital Literacy
• Time Management
• Interpersonal Skills
• Positive Attitude
• Automobile Titling
• Customer Inquiries