12 days ago
Customer Service Representative I
Resonance CX Partners
Hybrid
Part Time
$35,000
Hybrid
Job Overview
Job TitleCustomer Service Representative I
Job TypePart Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$35,000
LocationHybrid
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Job Description
About the Role
The Customer Service Representative I at Resonance CX Partners connects experienced professionals with customer-focused healthcare organizations. This part-time remote role operates on weekends with flexible work hours and is supported by a comprehensive training program.
Why Consider This Job Opportunity
- Starting wage of $17.00/hr, increasing to $18.00/hr after training
- Flexible part-time remote work with up to 16 hours per weekend
- Hardware provided or monthly stipend for personal equipment
- Opportunity to make a meaningful impact by assisting customers in need
- Supportive training environment with full-time training before part-time work
What To Expect (Job Responsibilities)
- Serve as the first point of contact for internal and external customer inquiries
- Answer phones in a friendly, professional, customer-centric manner
- Schedule deliveries, pickups, maintenance, and repairs for healthcare providers
- Act as a liaison for product availability and equipment troubleshooting
- Address customer service issues effectively and efficiently
What Is Required (Qualifications)
- Empathy, passion, and enthusiasm for helping those in need
- Strong attention to detail and ability to multitask on web-based platforms
- Exceptional written and verbal communication skills
- Proficient computer skills, including Microsoft Office Suite
How To Stand Out (Preferred Qualifications)
Previous experience in customer service or call center roles, especially in healthcare or durable medical equipment, is highly valued.
Key skills/competency
- Customer Service
- Remote Work
- Call Center
- Healthcare
- Communication
- Multitasking
- Training
- Equipment Troubleshooting
- Empathy
- Problem Solving
How to Get Hired at Resonance CX Partners
- Customize your resume: Highlight customer service and healthcare experience.
- Research Resonance CX Partners: Understand their mission and values.
- Prepare your examples: Use specific instances of problem solving.
- Practice communication skills: Demonstrate clarity and empathy in interviews.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What experience is Resonance CX Partners seeking for the Customer Service Representative I role?
02How does the training process work at Resonance CX Partners for the Customer Service Representative I?
03What does remote work entail for the Customer Service Representative I at Resonance CX Partners?
04What are key qualifications for the Customer Service Representative I position at Resonance CX Partners?
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