Customer Service Representative I
Resonance CX Partners
Job Overview
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Job Description
Customer Service Representative I at Resonance CX Partners
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency; Resonance CX does not hire for these positions. Instead, we identify and validate opportunities directly from customer-focused organizations, ensuring they meet our high standards for a fair, transparent, and secure hiring environment. We prioritize candidate privacy and champion equal-opportunity employment, partnering only with companies that share this commitment. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the Employer of Record (EOR) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer in the healthcare industry.
Why This Opportunity?
- Starting wage of $17.00/hr, increasing to $18.00/hr upon completion of training.
- Work remotely with all necessary hardware provided, or receive a stipend for personal equipment.
- Part-time schedule with a maximum of 12 hours per weekend.
- Opportunity to make a positive impact by assisting those in need.
- Supportive work environment focusing on customer service excellence.
Your Role as a Customer Service Representative I
As a Customer Service Representative I, you will serve as the initial point of contact, ensuring every customer interaction is handled with professionalism and care. Your responsibilities will include:
- Answering phones in a friendly and professional manner.
- Scheduling deliveries, pickups, maintenance, and repairs for various service providers.
- Acting as a customer liaison for issues related to product availability and equipment troubleshooting.
- Handling all customer service-related inquiries and resolving issues efficiently.
- Utilizing multiple web-based order entry platforms while maintaining exceptional attention to detail.
What We Look For (Qualifications)
- Empathy, passion, and enthusiasm for helping those in need.
- Strong attention to detail and the ability to multitask across various platforms.
- Exceptional written and verbal communication skills.
- Proficiency in Microsoft Office Suite and other computer systems.
- Access to a home office setup suitable for remote work.
Preferred Qualifications
- Previous experience in customer service or call center environments.
- Familiarity with healthcare or durable medical equipment industries.
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Key skills/competency
- Customer Service
- Remote Work
- Call Center Operations
- Communication Skills
- Empathy
- Troubleshooting
- Scheduling
- Order Entry
- Multitasking
- Microsoft Office
How to Get Hired at Resonance CX Partners
- Align with Resonance CX Partners' mission: Emphasize your values as an experienced professional seeking meaningful opportunities.
- Highlight empathy and service: Showcase your passion for helping others, especially in a healthcare context.
- Demonstrate remote work readiness: Detail your home office setup and ability to work independently.
- Showcase call center proficiency: Provide examples of managing inquiries and using multiple platforms.
- Tailor your resume: Customize to highlight customer service, attention to detail, and communication skills.
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