Customer Service Representative

About Resonance CX Partners

Resonance CX Partners connects experienced professionals with opportunities that align with their values. We are not a staffing firm; instead, we identify and validate positions directly from customer-focused organizations that share our commitment to a fair, transparent, and secure hiring environment. Please note that Resonance CX Partners is not the Employer of Record for this position; our role is to facilitate connections between outstanding candidates and top-tier employers.

Why Consider This Customer Service Representative Opportunity?

• Enjoy flexible hours with remote work options, allowing for a better work-life balance.
• Access comprehensive health insurance benefits, including dental and vision coverage.
• Benefit from an excellent retirement plan, supporting your long-term financial goals.
• Seize opportunities for tremendous upward mobility into other positions and management roles.
• Thrive in a supportive work environment dedicated to fostering positive customer experiences.

What To Expect as a Customer Service Representative

As a Customer Service Representative, you will be a crucial point of contact for customers, ensuring their needs are met with professionalism and efficiency. Your day-to-day responsibilities will include:

• Answering and managing incoming calls, emails, chats, and/or interactive voice response systems.
• Providing excellent customer care by effectively assessing customer needs and offering appropriate solutions.
• Learning and adhering to all customer service procedures and policies to maintain consistent service quality.
• Recording, organizing, and accurately filing customer interactions and account changes.
• Striving to meet and exceed personal and team target goals for customer satisfaction and efficiency.

Required Qualifications for a Customer Service Representative

• Previous experience in customer support, client services, sales, or a related customer-facing field.
• Excellent communication skills, both verbal and written, across phone and other digital platforms.
• Basic computer proficiency and experience with standard office software.
• Demonstrated ability to multitask effectively in a fast-paced environment.
• Strong time management and prioritization skills to handle multiple inquiries efficiently.

Preferred Qualifications to Stand Out

• Experience in up-selling products or services, demonstrating an ability to identify additional customer value.
• Proven ability to listen actively and address customer inquiries effectively and empathetically.

Key skills/competency

• Customer Service
• Client Services
• Communication Skills
• Multitasking
• Time Management
• Problem Solving
• Active Listening
• CRM Software
• Sales Acumen
• Customer Experience