Customer Service Associate
Resonance CX Partners
Job Overview
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Job Description
Customer Service Associate at Resonance CX Partners
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Customer Service
Why This Opportunity?
- Salary up to $23 per hour
- Fully remote work setup with flexible schedule options
- Paid onboarding training provided
- Stable and predictable tasks in a friendly team culture
- Opportunities for growth and career advancement within the organization
What To Expect: Responsibilities
- Process incoming customer orders efficiently
- Confirm basic payment details to ensure accuracy
- Provide short service consultations to assist customers
- Respond to email and chat inquiries in a timely manner
- Update records in internal tools while following daily support guidelines
Required Qualifications
- Must reside in New Jersey
- Authorized to work in the U.S.
- Clear written English skills essential for communication
- Basic computer proficiency required
- Reliable internet connection for remote work
Preferred Qualifications
- Organized and attentive to detail
- Punctual and dependable in completing tasks
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
Key skills/competency
- Customer Service
- Order Processing
- Payment Confirmation
- Customer Consultation
- Email Support
- Chat Support
- Data Entry
- Record Keeping
- Communication Skills
- Remote Work
How to Get Hired at Resonance CX Partners
- Research Resonance CX Partners' mission: Study their commitment to connecting professionals with value-aligned opportunities, and their stance on equal-opportunity employment and candidate privacy.
- Tailor your resume for remote customer service: Highlight experience in order processing, customer consultations, email/chat support, and data entry, emphasizing clear written English and basic computer proficiency.
- Prepare for scenario-based interviews: Be ready to discuss how you would efficiently handle incoming orders, confirm payment details, and provide timely responses to customer inquiries in a remote setting.
- Showcase your attention to detail and reliability: Provide examples of how you maintain organization, ensure accuracy in record updates, and consistently meet daily support guidelines and task deadlines.
- Demonstrate strong remote work readiness: Emphasize your reliable internet connection, self-discipline for flexible schedules, and ability to thrive in a fully remote customer service environment.
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