10 days ago
Automotive Customer Service Representative
Resonance CX Partners
Hybrid
Full Time
$50,000
Hybrid
Job Overview
Job TitleAutomotive Customer Service Representative
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$50,000
LocationHybrid
Who's the hiring manager?
Sign up to PitchMeAI to discover the hiring manager's details for this job. We will also write them an intro email for you.
Job Description
Automotive Customer Service Representative at Resonance CX Partners
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Digital Business Services
Why Consider This Job Opportunity
- Competitive wages with paid training
- Full benefits package including Medical, Dental, Vision, and 401k
- Paid Time Off and employee wellness programs
- Opportunity for career advancement within a supportive environment
- Engaging and collaborative work culture
- Flexibility to work from home with specified internet requirements
What To Expect (Job Responsibilities)
- Connect with customers via phone, email, chat, and social media to address inquiries and concerns
- Calmly resolve and de-escalate customer issues when necessary
- Escalate interactions appropriately when required
- Assist with processing payments and tracking call-related information for audits
- Provide feedback on call issues and upsell services as needed
What Is Required (Qualifications)
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and general knowledge of Windows-based systems
How To Stand Out (Preferred Qualifications)
- Customer service and/or sales experience
- College degree preferred but not required
Key skills/competency
- Customer Service
- Communication
- De-escalation
- Problem-solving
- Payment Processing
- Data Entry
- Technical Aptitude
- Sales Acumen
- Adaptability
- Team Collaboration
How to Get Hired at Resonance CX Partners
- Research Resonance CX Partners' connected employers: Study the values and culture of companies in the Digital Business Services industry they partner with.
- Tailor your resume for customer service: Highlight your de-escalation skills, communication abilities, and relevant software experience.
- Showcase your problem-solving skills: Prepare examples of how you've resolved complex customer issues in previous roles.
- Demonstrate technical proficiency: Be ready to discuss your comfort with desktop systems and typing speed during interviews.
- Emphasize remote work readiness: Detail your home office setup and ability to maintain focus in a remote environment.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What is the typical customer interaction volume for the Automotive Customer Service Representative role at Resonance CX Partners' connected employers?
02Are there specific automotive products or services I need to be familiar with for this Automotive Customer Service Representative position?
03What kind of training is provided for new Automotive Customer Service Representatives connected by Resonance CX Partners?
04How does the career advancement path look for an Automotive Customer Service Representative at a company partnered with Resonance CX Partners?
05What are the specific internet requirements for the remote Automotive Customer Service Representative position?
06Will I need specific equipment for this remote Automotive Customer Service Representative role, or is it provided?
Explore similar opportunities that match your background