Global Lead, Digital Site Operations
Resmed · United States
- Hybrid
- Full-time
- $172,000 / year
- United States
Job highlights
- Lead global digital site operations strategy and execution.
- Oversee infrastructure for site openings and expansions.
- Manage teams, vendors, and budgets for deployments.
- Ensure global standards and stakeholder alignment.
- Drive rapid growth through scalable operations.
About the role
About Global Technology Solutions (GTS)
Global Technology Solutions (GTS) at ResMed is dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. Our primary goal is to accelerate well-being and growth by transforming core operations, enabling better patient, people, and partner outcomes, and building future-ready operations. GTS focuses on aligning goals, fostering shared ownership, developing flexible and scalable platforms, and implementing global standards for efficiency and consistency.
About the Role: Global Lead, Digital Site Operations
The Global Lead for Digital Site Operations is responsible for planning, coordinating, and delivering all infrastructure services required to open, expand, relocate, or transform ResMed sites globally. This leader ensures that network, compute, storage, cloud connectivity, end-user services, and critical digital infrastructure are designed, deployed, configured, and validated to meet business timelines. You will build and drive a global operating model capable of supporting rapid growth and expansion, requiring strong program oversight, deep technical infrastructure knowledge, and the ability to scale resources, processes, and partnerships across regions.
Responsibilities
Strategic Leadership & Planning
- Develop and own the global strategy for digital site operations, including a scalable framework to support rapid site deployment.
- Define and manage a standardized global site build template, including infrastructure architecture, deployment sequences, operational readiness criteria, and acceptance standards.
- Build a site deployment roadmap aligned with business growth plans and enterprise architecture standards.
Operational Execution
- Lead end-to-end delivery of all technical components for new site openings, expansions, consolidations, relocations, and closures.
- Oversee regional execution teams, vendor partners, and site operations resources to ensure consistent, timely, and high-quality deployments across all geographies.
- Establish and enforce repeatable deployment models, including runbooks, bill of materials, provisioning workflows, testing procedures, and operational handoff requirements.
- Manage dependencies across networking, digital workspace, compute/storage, security, telco/ISP provisioning, AV, and OT/Smart Manufacturing (where applicable).
Team & Resource Management
- Develop a global staffing model that leverages existing regional resources while identifying capability gaps and scaling needs.
- Provide leadership, mentoring, and performance oversight to regional site operations leads.
- Build a flexible pool of global resources (internal & external) to meet rapid build timelines.
Governance, Standards & Quality
- Build governance models for site deployment with clear roles, responsibilities, timelines, and decision rights.
- Own the lifecycle of site deployment standards—design specifications, approved technologies, patterns, and security baselines.
- Ensure alignment to global IT policies, cybersecurity requirements, and regulatory obligations (including manufacturing and clinical environments).
Vendor & Budget Management
- Manage budget for infrastructure deployment including hardware, services, and contractor resources.
- Develop scalable vendor partnerships to support global execution (cabling, telecom, AV, infrastructure integrators, smart manufacturing providers).
Stakeholder Engagement
- Serve as the primary point of contact for business leaders, PMO, Real Estate, Facilities, Manufacturing, Supply Chain, and regional IT leadership.
- Communicate project status, risks, and mitigation plans to executive stakeholders.
Qualifications and Experience
- Bachelor’s degree.
- Minimum of 8 years of related experience.
- Applies acquired expertise and exercises judgment to analyze and solve problems without clear precedent.
- Analysis of situation or data requires review of relevant factors.
Key skills/competency
- Digital Site Operations
- Infrastructure Strategy
- Global Operations
- Program Management
- Stakeholder Engagement
- Vendor Management
- IT Governance
- Team Leadership
- Technical Infrastructure
- Site Deployment
Skills & topics
- Global Lead
- Digital Site Operations
- Infrastructure Management
- Program Management
- IT Strategy
- Global Operations
- Site Development
- Technology Leadership
- Network Infrastructure
- Cloud Connectivity
- ResMed
- Operations
- Engineering
- Management
- Leadership
- Strategy
- Execution
- Deployment
- Growth
- Scalability
How to get hired
- Research ResMed's culture: Study their mission, values, and employee testimonials to align your application.
- Tailor your resume: Highlight your experience in global operations, infrastructure, and program management relevant to the Global Lead role.
- Quantify your achievements: Use data to showcase your impact on site deployments, budget management, and team leadership.
- Prepare for behavioral questions: Practice examples demonstrating strategic thinking, problem-solving, and stakeholder management in a global context.
- Engage with ResMed: Network on LinkedIn and follow company updates to understand their current initiatives and priorities.
Technical preparation
Master network, compute, and storage concepts.,Familiarize with cloud connectivity principles.,Understand end-user service deployment.,Study security and regulatory compliance.
Behavioral questions
Describe leading global infrastructure projects.,How do you manage vendor relationships effectively?,Give an example of strategic operational planning.,How do you ensure stakeholder alignment globally?
Frequently asked questions
- What is the primary focus of the Global Lead, Digital Site Operations role at ResMed?
- The Global Lead for Digital Site Operations at ResMed is responsible for the strategic planning, coordination, and delivery of all infrastructure services required to support ResMed's global site openings, expansions, relocations, and transformations, ensuring timely and high-quality deployments.
- What kind of experience is essential for the Global Lead, Digital Site Operations position at ResMed?
- This role requires a minimum of 8 years of related experience, including a Bachelor's degree, with a strong background in applying expertise to analyze and solve complex problems, particularly in areas like global infrastructure strategy, program oversight, and operational execution for site development.
- How does ResMed support employee growth and development in this role?
- ResMed values employee growth, offering a culture that fosters innovation and learning. They provide opportunities for professional development, mentorship, and a supportive work environment to help employees grow personally and professionally, as seen in their benefits and flexible work arrangements.
- What is the expected work arrangement for the Global Lead, Digital Site Operations at ResMed?
- While the job description doesn't explicitly state the work arrangement, companies like ResMed often offer flexible work arrangements, including hybrid or remote options for global leadership roles, to accommodate diverse talent pools and operational needs.
- How does ResMed ensure IT infrastructure meets business needs for new sites?
- ResMed ensures IT infrastructure meets business needs by having the Global Lead for Digital Site Operations meticulously plan, design, deploy, and validate all critical digital infrastructure, including network, compute, storage, and end-user services, to align with business timelines and objectives.
- What is the estimated salary range for the Global Lead, Digital Site Operations at ResMed in the US?
- The reasonable estimate for the Global Lead, Digital Site Operations position in the US is between $138,000 and $172,000 USD annually, with the final compensation depending on various factors including location, qualifications, and experience.