Senior System Administrator @ Resilience
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About Resilience
At Resilience, we’re creating a new category that integrates cybersecurity, cyber insurance, and cyber risk management. Founded in 2016 by experts from the highest tiers of the US military and intelligence communities, Resilience is rewriting the rules of cyber risk assessment and management with a blend of technology, data science, and insurance expertise. With a mission focused on transparency, excellence, grit, and humility, our team is globally dispersed while being headquartered in San Francisco.
Job Overview
The Senior System Administrator will manage and maintain our core systems as part of the Information Technology team. This role demands deep expertise in cloud platforms, SaaS applications, device management, automation, security, and scalability.
Responsibilities
- Administer Google Cloud Platform including project setup, permissions, and security.
- Design, implement, and maintain Zendesk forms, automations, triggers, and workflows.
- Manage Okta environment for user lifecycle management and SSO configuration.
- Support JAMF environment for macOS and iOS device management.
- Administer Google Workspace for user lifecycle and security policies.
- Troubleshoot complex system and application issues.
- Develop and update documentation for systems and processes.
- Collaborate with engineering and security teams for system reliability and security.
- Assist in compliance audits and assessments against standards such as NYDFS, CCPA, GDPR, ISO, and SOC2.
- Occasionally work nights or weekends to prevent or resolve outages.
Qualifications
- Proven experience as a Senior System Administrator or similar role.
- Expertise in Google Cloud Platform (IAM, VPC, compute services).
- Strong hands-on experience with Zendesk automation and workflows.
- Experience with Okta for SSO and user provisioning.
- Familiarity with JAMF for endpoint management.
- Exposure to AWS services is a plus.
- Experience in administering Google Workspace and enforcing security policies.
- Scripting skills in Bash, Zsh, Python, JavaScript, Google App Script, and API automation.
- Excellent problem-solving, communication, and collaboration skills.
What Resilience Offers You
- Innovative company culture
- Flexible work schedules
- Family paid leave and paid healthcare
- 401k and professional development
- Flexible paid time off and employee referral bonus
Accommodations and Accessibility
If you require reasonable accommodations during the interview process, please inform your recruiter. Resilience is committed to providing adjustments that sit well with your working style.
Beware of Job Scams
Resilience will never ask for payments, conduct interviews via chat rooms, or use personal email accounts. Always apply through our official platform at lever.co and verify all communications with approved Resilience accounts.
Key skills/competency
- Google Cloud Platform
- Zendesk
- Okta
- JAMF
- Google Workspace
- Scripting
- Automation
- Cybersecurity
- Compliance
- Troubleshooting
How to Get Hired at Resilience
🎯 Tips for Getting Hired
- Research Resilience's culture: Understand their mission and values deeply.
- Customize your resume: Highlight relevant cloud and automation skills.
- Emphasize certifications: Include GCP and cybersecurity credentials.
- Prepare technical examples: Discuss past troubleshooting and scripting challenges.
- Show compliance knowledge: Demonstrate experience with industry standards.