Customer Operations Manager @ Resideo
placeMelville, New York, United States
attach_money $120,000
businessOn Site
scheduleFull time
Posted 16 hours ago
Your Application Journey
Interview
Email Hiring Manager
***** @resideo.com
Recommended after applying
Job Details
Overview
The Customer Operations Manager at Resideo supports our growing B2B customer base in a dynamic, product-driven environment. You will serve as a one-stop operational support for our key customers, ensuring best-in-class service delivery by resolving escalations and proactively addressing issues.
Job Duties
- Serve as a primary contact for key customer operational inquiries.
- Track Key Performance Indicators and drive internal improvements.
- Collaborate with Sales, Demand Planning, Supply Planning, Product Management, and Marketing teams.
- Monitor service levels and escalate issues to meet customer expectations.
- Identify recurring issues and contribute to process improvement initiatives.
- Generate reports and summaries for internal stakeholders.
Requirements
- 12+ years of experience in customer service, operations, or account management in a B2B setting.
- 5+ years in demand and asset planning or supply chain planning.
- Strong written and verbal communication skills.
- Excellent organizational and time-management abilities.
- Proficiency with data and systems (ERP, Excel) and familiarity with platforms such as Salesforce, o9, or SAP.
- Analytical thinking and problem-solving skills.
Perks
Join an award-winning customer service and sales support team and deliver proactive solutions to customers while driving company growth.
Key skills/competency
- Customer Support
- B2B
- Operations Management
- Supply Chain
- Demand Planning
- Process Improvement
- Data Analysis
- ERP
- Salesforce
- Collaboration
How to Get Hired at Resideo
🎯 Tips for Getting Hired
- Research Resideo's culture: Study their mission, values, and recent news.
- Customize your resume: Highlight B2B operations and supply chain skills.
- Emphasize technical expertise: Detail ERP, Excel, and Salesforce experience.
- Prepare for behavioral questions: Share cross-functional collaboration examples.
- Network with current employees: Leverage LinkedIn to understand the role.
📝 Interview Preparation Advice
Technical Preparation
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Review ERP system functionalities.
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Practice advanced Excel data analysis.
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Learn Salesforce and SAP basics.
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Study supply chain and demand metrics.
Behavioral Questions
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Describe conflict resolution methods.
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Discuss time management strategies.
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Explain interdepartmental collaboration examples.
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Share a customer success experience.
Frequently Asked Questions
What customer issues should the Customer Operations Manager at Resideo expect to handle?
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How important is experience in supply chain planning for a Customer Operations Manager at Resideo?
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What technical tools are essential for the Customer Operations Manager role at Resideo?
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How does Resideo value collaboration for the Customer Operations Manager role?
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What opportunities for growth exist for a Customer Operations Manager at Resideo?
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