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Customer Operations Manager

Resideo

Melville, New York, United StatesOn Site

Original Job Summary

Overview

The Customer Operations Manager at Resideo supports our growing B2B customer base in a dynamic, product-driven environment. You will serve as a one-stop operational support for our key customers, ensuring best-in-class service delivery by resolving escalations and proactively addressing issues.

Job Duties

  • Serve as a primary contact for key customer operational inquiries.
  • Track Key Performance Indicators and drive internal improvements.
  • Collaborate with Sales, Demand Planning, Supply Planning, Product Management, and Marketing teams.
  • Monitor service levels and escalate issues to meet customer expectations.
  • Identify recurring issues and contribute to process improvement initiatives.
  • Generate reports and summaries for internal stakeholders.

Requirements

  • 12+ years of experience in customer service, operations, or account management in a B2B setting.
  • 5+ years in demand and asset planning or supply chain planning.
  • Strong written and verbal communication skills.
  • Excellent organizational and time-management abilities.
  • Proficiency with data and systems (ERP, Excel) and familiarity with platforms such as Salesforce, o9, or SAP.
  • Analytical thinking and problem-solving skills.

Perks

Join an award-winning customer service and sales support team and deliver proactive solutions to customers while driving company growth.

Key skills/competency

  • Customer Support
  • B2B
  • Operations Management
  • Supply Chain
  • Demand Planning
  • Process Improvement
  • Data Analysis
  • ERP
  • Salesforce
  • Collaboration

How to Get Hired at Resideo

🎯 Tips for Getting Hired

  • Research Resideo's culture: Study their mission, values, and recent news.
  • Customize your resume: Highlight B2B operations and supply chain skills.
  • Emphasize technical expertise: Detail ERP, Excel, and Salesforce experience.
  • Prepare for behavioral questions: Share cross-functional collaboration examples.
  • Network with current employees: Leverage LinkedIn to understand the role.

📝 Interview Preparation Advice

Technical Preparation

Review ERP system functionalities.
Practice advanced Excel data analysis.
Learn Salesforce and SAP basics.
Study supply chain and demand metrics.

Behavioral Questions

Describe conflict resolution methods.
Discuss time management strategies.
Explain interdepartmental collaboration examples.
Share a customer success experience.