Customer Support Specialist
@ Replo

Hybrid
$70,000
Hybrid
Full Time
Posted 23 days ago

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XXXXXXXX XXXXXXXXXXX XXXXXXXXX***** @replo.com
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Job Details

Who We Are

Replo is building the world's sell anything platform. Starting in e-commerce, our growth from 0 to 3000+ customers in less than 18 months showcases our rapid progress. We are a seed stage company with Series A+ metrics supported by top investors including YCombinator, Figma, and General Catalyst.

Job Description

Join our tight-knit and fully remote team building a commerce platform. As an early member of Replo, you will help create awesome experiences for our customers over chat and email support. As the first point of contact with our community, you will capture critical feedback that drives our app development.

  • Answer customer inquiries via chat and email.
  • Document and advocate for customer feedback.
  • Generate high-quality educational resources for users.
  • Collaborate with tier 2 support and engineers to resolve technical issues.

Background Experiences We’re Excited About

  • 2+ years of early-stage SaaS support experience.
  • Experience with technical products or in the Shopify space is a bonus.
  • Proficiency with support tools like Pylon and Notion.
  • Remote work experience on a global team.

This Role Might Be a Good Fit If You

  • Are self-motivated and comfortable working asynchronously.
  • Empathize with users and quickly grasp their issues.
  • Turn customer pain points into insightful product feedback.
  • Enjoy learning about technical products even when challenging.
  • Thrive in an early-stage startup environment with ambiguity.

We’re Looking For Folks Who Are Or Have

  • Clear and proficient written English communication skills.
  • An empathetic, positive, and patient attitude to resolve user issues.
  • Organized, reliable, independent, and productive work ethic.
  • Comfort with CSS, HTML, and other web development topics.
  • Understanding of building and improving a software product.
  • Experience in providing fast-paced support in a high-growth startup.

Key skills/competency

  • Customer Support
  • Remote Work
  • SaaS
  • E-commerce
  • Chat Support
  • Email Support
  • Feedback
  • Technical Troubleshooting
  • CSS
  • HTML
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How to Get Hired at Replo

🎯 Tips for Getting Hired

  • Customize your resume: Highlight remote and SaaS support experience.
  • Tailor your cover letter: Emphasize technical and customer service skills.
  • Network online: Connect with Replo employees on LinkedIn and Glassdoor.
  • Prepare for interviews: Review technical support scenarios and feedback examples.

📝 Interview Preparation Advice

Technical Preparation

Review CSS and HTML basics.
Learn troubleshooting support tools.
Practice using chat support software.
Study technical product documentation.

Behavioral Questions

Describe a challenging customer support scenario.
Explain handling multiple inquiries simultaneously.
Detail experience with remote work challenges.
Share how feedback improved a product feature.

Frequently Asked Questions