Technical Customer Success Manager
Reonic
Job Overview
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Job Description
About Reonic
At Reonic, we’re on a mission to simplify renewable technology with our B2B SaaS solutions for solar, storage, and heat pumps. Backed by top-tier investors and trusted by 1,600+ business customers, we’re growing fast—and we need YOU to help us accommodate our new and existing customers.
Are you passionate about renewable energy? Do you thrive in fast-paced, hard-working and purpose-driven environments? If you're ready to use your skills to help build a stable customer base that changes the world for the better, then look no further - we want YOU!
Please note that for this role C2-level German proficiency is required.
What You’ll Do as a Technical Customer Success Manager
- Be the go-to contact for our diverse range of B2B customers, including solar installers and utilities for the German markets
- Solve technical problems from day one after signature and guide them through technical questions about our system, solar, and heat pumps (you don't need to be an expert directly)
- Leverage customer feedback to enhance our software, in close collaboration with our development team
- Continuously improve customer experience and help them day to day in calls and in our support chat
- Identify technical bottlenecks with customers and improve our solutions with the engineering team
- Strategically plan and implement projects that drive Reonic's growth and innovation
What Makes You a Great Fit
- Experience in B2B SaaS customer service or success, with a strong emphasis on engaging directly with customers
- Preferably technical background, e.g., (industrial-) engineering
- Previous experience in the start-up ecosystem
- Motivation to drive change in renewables and have a positive impact
- Excellent communication and presentation abilities in German and English
Why Join Us?
- Be part of a growing VC-backed startup with 1600+ satisfied B2B customers
- Enjoy opportunities for personal and professional growth in a leadership role
- Embrace the freedom to innovate and make quick changes in a dynamic team
- Perks include gym membership, coffee, regular team events, MacBook & more
- Receive competitive pay
Location: This is a full-time, in-office position in Augsburg or Berlin.
Even if you don’t meet every requirement, we encourage you to apply! Imposter syndrome shouldn't hold you back—we value talent and passion above all.
Key skills/competency
- Customer Success
- Technical Support
- B2B SaaS
- Renewable Energy
- Problem Solving
- Customer Relationship Management
- Software Enhancement
- Project Planning
- Communication Skills
- German Language (C2)
How to Get Hired at Reonic
- Research Reonic's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight B2B SaaS customer success, technical experience, and passion for renewable energy.
- Showcase German proficiency: Emphasize your C2 German skills for direct customer engagement in the German markets.
- Prepare for technical questions: Be ready to discuss problem-solving approaches for solar and heat pump technologies.
- Demonstrate startup adaptability: Illustrate your ability to thrive in a fast-paced, innovative environment.
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