Technical Customer Success Manager - France

About the Role at Reonic

Are you passionate about renewable energy and thrive in fast-paced, purpose-driven environments? Reonic is actively seeking a Technical Customer Success Manager - France to join our dynamic team in Berlin. This pivotal role involves building a stable customer base and supporting our mission to simplify renewable technology for the French-speaking markets.

💡 Please note that C2-level French proficiency is a mandatory requirement for this position.

What You’ll Do ✨

• 🤝 Be the primary contact for Reonic's diverse B2B customers, including solar installers and utilities for French-speaking markets.
• 🚀 Solve technical problems from day one and guide customers through technical questions about our system, solar, and heat pumps (initial expertise not strictly required).
• 💡 Leverage valuable customer feedback to enhance our software, working closely with the development team.
• 🚀 Continuously improve the customer experience, providing daily support through calls and our dedicated chat.
• 📊 Identify technical bottlenecks with customers and collaborate with the engineering team to improve our solutions.
• 🧠 Strategically plan and implement projects that drive Reonic's overall growth and innovation.

What Makes You a Great Fit ✅

• 🎯 Proven experience in B2B SaaS customer service or success, with a strong emphasis on direct customer engagement.
• ⚙️ A solid technical background, such as in industrial engineering.
• 🌱 Previous experience within the fast-paced start-up ecosystem.
• ⚡ Strong motivation to drive change within the renewable energy sector and make a positive impact.
• 🌍 Excellent communication and presentation abilities in both French and English.

Why Join Us?

• 🚀 Become an integral part of a growing, VC-backed startup trusted by over 1600 B2B customers.
• 📚 Benefit from ample opportunities for personal and professional growth, including potential leadership roles.
• 💡 Enjoy the freedom to innovate and implement quick changes within a dynamic and agile team.
• 🏋️‍♂️ Take advantage of perks like a gym membership, complimentary coffee, regular team events, a MacBook, and more.
• 💰 Receive competitive compensation for your valuable contributions.

Location

This is a full-time, in-office position located in Berlin, Germany.

💡 Even if you don’t meet every requirement, we encourage you to apply! Imposter syndrome shouldn't hold you back—we value talent and passion above all.

About Reonic 🌱

At Reonic, our mission is to simplify renewable technology through our innovative B2B SaaS solutions tailored for solar, storage, and heat pumps. Backed by top-tier investors and relied upon by over 1,600 business customers, we are experiencing rapid growth. We need dedicated individuals like you to help us effectively support our new and existing customer base.

Key skills/competency

• Customer Success
• Technical Support
• B2B SaaS
• Renewable Energy
• Solar Technology
• Heat Pump Systems
• French Communication
• Problem Solving
• Project Management
• Customer Experience