Service Coordinator
@ RENEWAL BY ANDERSEN OF CENTRAL PA

Mechanicsburg, Pennsylvania, United States
On Site
Posted 4 days ago

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XXXXXXXX XXXXXXXXX XXXXXXX***** @renewalbyandersen.com
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Job Details

Service Coordinator Overview

The Service Coordinator will support the operations/production team with various tasks such as answering calls, scheduling services and warranties, handling reimbursements, and more.

Main Duties & Responsibilities

  • Assess customer service needs and assign appropriate resources.
  • Manage and maintain an assigned list of customers.
  • Evaluate service trends and report on homeowner satisfaction.
  • Provide recommendations and resolve homeowner issues professionally.
  • Coordinate with installation, service technicians, measure technicians and sales reps.
  • Act as the single point of resolution for customer issues.
  • Answer telephone and email inquiries timely.

Compensation

Hourly rate of $20 plus monthly and quarterly bonuses.

Requirements

  • High School Diploma or GED.
  • Minimum 2 years of experience in home improvement service or similar field.
  • Customer service experience with strong communication skills.
  • Excellent problem solving, organizational and computer skills.
  • Ability to multitask in a fast-paced environment.

Key skills/competency

Service Coordination, Customer Service, Scheduling, Problem Solving, Conflict Resolution, Organization, Communication, Home Improvement, Operations, Customer Follow-up

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How to Get Hired at RENEWAL BY ANDERSEN OF CENTRAL PA

🎯 Tips for Getting Hired

  • Research Renewal by Andersen's culture: Study mission, values, and news online.
  • Customize your resume: Highlight customer service and scheduling skills.
  • Practice conflict resolution: Prepare examples for interviews.
  • Network with current employees: Use LinkedIn for insider insights.

📝 Interview Preparation Advice

Technical Preparation

Review scheduling software basics.
Practice data entry and reporting.
Learn telephone systems operation.
Familiarize with customer service platforms.

Behavioral Questions

Describe a time resolving customer conflict.
Explain your prioritization in fast-paced environments.
Share an example of independent problem solving.
Discuss handling multiple tasks simultaneously.

Frequently Asked Questions