Head of Operations D2C E-commerce
@ Remotivate

Hybrid
$120,000
Hybrid
Full Time
Posted 1 day ago

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Job Details

About the Company

The Panda Drum is a fast-scaling E-commerce DTC brand known for its flagship steel tongue drum with over 100,000 customers worldwide. In just 3 years, the company has grown to 25–50 team members across Poland, the EU, the US, the Philippines, and China, and surpassed 8 figures in annual revenue, primarily in the US market.

About the Role

The Head of Operations D2C E-commerce will serve as the CEO’s right hand and second-in-command. This role is central to scaling global operations, managing supply chains, fulfillment, and vendor relationships, while driving cost efficiency and systemization.

Key Responsibilities

  • Oversee and optimize supply chain, fulfillment, and vendor relationships.
  • Implement scalable systems, dashboards, and SOPs.
  • Manage cost efficiency, including margins, landed costs, and forecasting.
  • Lead growth initiatives for Amazon expansion, wholesale, licensing, and subscriptions.
  • Build and mentor a lean, high-performing team.
  • Drive performance tracking and reporting using data-driven metrics.
  • Collaborate with marketing, product, and leadership teams.
  • Maintain high communication with international partners.

Requirements

  • 5–10+ years in operations/logistics/supply chain within DTC/e-commerce jurisdictions.
  • Proven experience in building scalable systems and dashboards.
  • Hands-on management of international supply chains and 3PLs.
  • Strong financial acumen and cost optimization skills.
  • Experience with tools like Shopify, Amazon, Notion, Slack, n8n, and ERP systems.
  • Excellent communication and ability to work under pressure.
  • Flexibility to travel internationally a few times per year.

Growth Opportunities & Perks

Transition from Head of Operations to COO within 12–18 months with potential for equity/ownership stake. Enjoy direct exposure to global growth projects, a flexible remote-first work culture, an unlimited budget for professional development, and paid international travel.

Hiring Process

The hiring process comprises a questionnaire, a video interview, and two 1-on-1 interviews.

Key skills/competency

operations, ecommerce, supply chain, fulfillment, vendor management, cost optimization, scalable systems, dashboards, leadership, international

How to Get Hired at Remotivate

🎯 Tips for Getting Hired

  • Customize your resume: Highlight relevant e-commerce operations experience.
  • Research Remotivate: Understand their global growth and culture.
  • Prepare case studies: Showcase cost optimization and system building.
  • Practice interviews: Emphasize leadership and problem-solving skills.

📝 Interview Preparation Advice

Technical Preparation

Review supply chain management tools.
Practice building dashboards and SOPs.
Study financial metrics and cost optimization.
Familiarize with ERP and ecommerce platforms.

Behavioral Questions

Describe a time you solved unexpected issues.
Explain how you build team accountability.
Share an example of rapid decision making.
Detail experience managing multiple priorities.

Frequently Asked Questions