10 hours ago
User Operations Specialist
RemoteHunter
Hybrid
Full Time
$85,000
Hybrid
Job Overview
Job TitleUser Operations Specialist
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$85,000
LocationHybrid
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Job Description
About the Opportunity for a User Operations Specialist
The organization is transforming how legal and professional services operate by combining advanced AI, an enterprise-grade platform, and deep domain expertise to reshape critical knowledge work. The User Operations Specialist role provides frontline support within the User Operations team, delivering empathetic and efficient support to enterprise customers to ensure a seamless experience.
Responsibilities
- Serve as the first point of contact for customer support inquiries, delivering empathetic, accurate, and timely resolutions.
- Manage multiple competing priorities and tasks to maintain high service levels and responsiveness.
- Collaborate with team members to troubleshoot complex issues and escalate when necessary.
- Maintain a deep understanding of products and services to provide knowledgeable support.
- Document customer interactions and feedback for continuous service improvement.
- Work closely with other departments to resolve customer issues and enhance the overall experience.
- Stay informed about new product features and updates to provide current support.
- Contribute to developing and refining support processes and materials, including FAQs and knowledge base articles.
Requirements
- 2 or more years of experience in customer support, preferably in a high-tech or fast-paced environment providing premium support to large enterprise customers.
- Strong empathy and genuine desire to help and connect with customers.
- Effective problem-solving skills with creative approaches to resolving complex issues.
- Excellent organizational skills for managing multiple tasks and priorities.
- Strong written and verbal communication skills, able to explain complex information clearly.
- Understanding of APIs and ability to explain complex API concepts to technical and non-technical customers.
- Familiarity with customer support tools and CRM systems; experience with Intercom is a plus.
- Ability to work collaboratively and build positive relationships across teams.
- Commitment to learning, personal growth, and staying informed about industry trends and best practices.
Key skills/competency
- Customer Support
- Enterprise Support
- Issue Resolution
- Problem-Solving
- API Understanding
- CRM Systems
- Intercom
- Team Collaboration
- Product Knowledge
- Communication Skills
How to Get Hired at RemoteHunter
- Research RemoteHunter's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Customize your application to highlight enterprise customer support, API understanding, and CRM experience relevant to RemoteHunter.
- Showcase problem-solving skills: Be ready to provide specific examples of how you've creatively resolved complex customer issues in past roles.
- Prepare for behavioral questions: Practice answering questions that demonstrate your empathy, collaboration, and ability to manage competing priorities effectively.
- Highlight communication expertise: Emphasize your ability to clearly explain technical concepts to diverse audiences during interviews for the User Operations Specialist role.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What is the typical salary range for a User Operations Specialist at RemoteHunter?
02What kind of customer support experience is RemoteHunter looking for in a User Operations Specialist?
03How important is API knowledge for the User Operations Specialist position at RemoteHunter?
04What customer support tools and CRM systems are preferred by RemoteHunter for this role?
05What is RemoteHunter's approach to resolving customer issues for the User Operations Specialist?
06Does RemoteHunter directly employ the User Operations Specialist?
07How can I demonstrate empathy during the interview process for the User Operations Specialist role?
08What kind of growth opportunities are available for a User Operations Specialist at RemoteHunter?
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