5 hours ago
User Operations Specialist
RemoteHunter
Hybrid
Full Time
$85,000
Hybrid
Job Overview
Job TitleUser Operations Specialist
Job TypeFull Time
Offered Salary$85,000
LocationHybrid
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Job Description
About the Opportunity
The organization is transforming how legal and professional services operate by combining advanced AI, an enterprise-grade platform, and deep domain expertise to reshape critical knowledge work. The User Operations Specialist role provides frontline support within the User Operations team, delivering empathetic and efficient support to enterprise customers to ensure a seamless experience.
Responsibilities
- Serve as the first point of contact for customer support inquiries, delivering empathetic, accurate, and timely resolutions.
- Manage multiple competing priorities and tasks to maintain high service levels and responsiveness.
- Collaborate with team members to troubleshoot complex issues and escalate when necessary.
- Maintain a deep understanding of products and services to provide knowledgeable support.
- Document customer interactions and feedback for continuous service improvement.
- Work closely with other departments to resolve customer issues and enhance the overall experience.
- Stay informed about new product features and updates to provide current support.
- Contribute to developing and refining support processes and materials, including FAQs and knowledge base articles.
Requirements
- 2 or more years of experience in customer support, preferably in a high-tech or fast-paced environment providing premium support to large enterprise customers.
- Strong empathy and genuine desire to help and connect with customers.
- Effective problem-solving skills with creative approaches to resolving complex issues.
- Excellent organizational skills for managing multiple tasks and priorities.
- Strong written and verbal communication skills, able to explain complex information clearly.
- Understanding of APIs and ability to explain complex API concepts to technical and non-technical customers.
- Familiarity with customer support tools and CRM systems; experience with Intercom is a plus.
- Ability to work collaboratively and build positive relationships across teams.
- Commitment to learning, personal growth, and staying informed about industry trends and best practices.
Compensation
$72,000 to $98,000 USD
Key skills/competency
- Customer Support
- Enterprise Support
- API Understanding
- Troubleshooting
- Problem-Solving
- Communication Skills
- Empathy
- CRM Systems
- Intercom
- Documentation
How to Get Hired at RemoteHunter
- Research RemoteHunter's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Customize your User Operations Specialist resume to highlight experience with enterprise customer support, APIs, and CRM systems.
- Showcase problem-solving skills: Prepare examples demonstrating your empathetic communication and ability to resolve complex technical issues.
- Master the interview: Practice articulating your experience with support tools like Intercom and your commitment to continuous learning for a User Operations role.
- Network effectively: Connect with current or past RemoteHunter employees on LinkedIn for insights and potential referrals.
Frequently Asked Questions
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01What is the primary focus of the User Operations Specialist role at the company?
02What specific experience is required for this User Operations Specialist position?
03How important is API knowledge for the User Operations Specialist role?
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