User Operations Specialist

About the Opportunity

As a User Operations Specialist at RemoteHunter, you will be part of an organization transforming legal and professional services through advanced AI, an enterprise-grade platform, and deep domain expertise. This role is crucial for providing frontline, empathetic, and efficient support to enterprise customers, ensuring a seamless and high-quality experience.

Responsibilities

• Serve as the primary contact for customer support inquiries, providing empathetic, accurate, and timely resolutions.
• Effectively manage multiple competing priorities and tasks to maintain exceptional service levels and responsiveness.
• Collaborate with team members to troubleshoot complex issues and escalate as needed to ensure swift resolution.
• Develop and maintain a deep understanding of RemoteHunter's products and services to offer knowledgeable and comprehensive support.
• Document all customer interactions and feedback meticulously to support continuous service improvement initiatives.
• Work closely with other internal departments to efficiently resolve customer issues and enhance the overall customer experience.
• Stay current with new product features and updates to consistently provide up-to-date and relevant support.
• Contribute actively to the development and refinement of support processes and materials, including FAQs and knowledge base articles.

Requirements

• A minimum of 2 years of experience in customer support, ideally within a high-tech or fast-paced environment, providing premium support to large enterprise customers.
• Demonstrated strong empathy and a genuine desire to assist and connect with customers effectively.
• Proven problem-solving skills, capable of employing creative approaches to resolve complex customer issues.
• Exceptional organizational skills, adept at managing multiple tasks and priorities simultaneously.
• Strong written and verbal communication skills, with the ability to clearly explain complex technical information to diverse audiences.
• Fundamental understanding of APIs and the capability to articulate complex API concepts to both technical and non-technical customers.
• Familiarity with various customer support tools and CRM systems; hands-on experience with Intercom is considered a significant advantage.
• Ability to work collaboratively within a team and build positive, productive relationships across different departments.
• A strong commitment to continuous learning, personal growth, and staying informed about relevant industry trends and best practices.

Compensation

The compensation for this User Operations Specialist role ranges from $72,000 to $98,000 USD annually.

Note: RemoteHunter acts as a connector, not the Employer of Record. We guide candidates to apply directly with the hiring company.

Key skills/competency

• Customer Support
• Enterprise Support
• Troubleshooting
• API Understanding
• CRM Systems
• Intercom
• Problem-Solving
• Communication Skills
• Empathy
• Technical Support