12 days ago
User Operations Specialist
RemoteHunter
Hybrid
Full Time
$85,000
Hybrid
Job Overview
Job TitleUser Operations Specialist
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$85,000
LocationHybrid
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Job Description
About the Opportunity
The User Operations Specialist role at RemoteHunter transforms support for enterprise customers by combining advanced AI, an enterprise-grade platform, and deep domain expertise to reshape critical knowledge work. This role delivers empathetic and efficient frontline support, ensuring a seamless experience for clients.
Responsibilities
- Serve as the first point of contact for customer support inquiries with empathy.
- Manage multiple priorities to maintain high service levels.
- Collaborate with team members to troubleshoot and escalate issues.
- Maintain deep product knowledge to provide accurate support.
- Document interactions and feedback for continuous improvement.
- Work with other departments to resolve issues and enhance experience.
- Stay updated on new product features and updates.
- Contribute to developing support processes and resources.
Requirements
- 2+ years of customer support experience in high-tech or fast-paced environments.
- Strong empathy and desire to help customers.
- Effective problem-solving with creative approaches.
- Excellent organizational skills for multitasking.
- Strong written and verbal communication skills.
- Understanding of APIs and ability to explain technical concepts.
- Familiarity with support tools and CRM systems; Intercom experience is a plus.
- Ability to work collaboratively and build positive relationships.
- Commitment to continuous learning and industry trends.
Compensation
Salary range: $72,000 to $98,000 USD.
Key skills/competency
Customer Support, Empathy, Troubleshooting, Multitasking, Communication, API, CRM, Collaboration, Continuous Improvement, Problem Solving
How to Get Hired at RemoteHunter
- Research RemoteHunter's culture: Study their mission, values, and platform updates.
- Customize your resume: Highlight relevant support and API experiences.
- Network on LinkedIn: Connect with current team members.
- Prepare for behavioral interviews: Use specific support examples.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What is the main responsibility of the User Operations Specialist at RemoteHunter?
02How important is API knowledge for the User Operations Specialist role at RemoteHunter?
03What customer support tools should candidates be familiar with for this role?
04How does RemoteHunter support continuous improvement for this role?
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