13 days ago

User Operations Specialist

RemoteHunter

Hybrid
Full Time
$85,000
Hybrid

Job Overview

Job TitleUser Operations Specialist
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$85,000
LocationHybrid

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Job Description

About the Opportunity

The User Operations Specialist role at User Operations Specialist is pivotal in transforming legal and professional services by combining advanced AI, an enterprise-grade platform, and deep domain expertise. This role provides frontline support to enterprise customers ensuring a seamless experience.

Responsibilities

  • Serve as the first point of contact for customer support inquiries.
  • Manage multiple competing priorities to maintain high service levels.
  • Collaborate with team members to troubleshoot complex issues and escalate when necessary.
  • Maintain deep product knowledge to provide accurate support.
  • Document customer interactions and feedback for continuous improvement.
  • Work closely with other departments to resolve issues.
  • Stay informed about new product features and updates.
  • Contribute to developing support processes and knowledge base articles.

Requirements

  • 2+ years experience in customer support in a high-tech environment.
  • Strong empathy and a genuine desire to help customers.
  • Effective problem-solving skills and creative approaches to issues.
  • Excellent organizational and communication skills.
  • Understanding of APIs with ability to explain to technical and non-technical users.
  • Familiarity with customer support tools and CRM systems; Intercom is a plus.
  • Ability to work collaboratively across teams.
  • Commitment to continuous learning and industry trend awareness.

Compensation

Salary ranges between $72,000 and $98,000 USD.

Key skills/competency

  • customer support
  • empathy
  • multitasking
  • troubleshooting
  • communication
  • CRM
  • API
  • knowledge base
  • collaboration
  • problem solving

Tags:

User Operations Specialist
customer support
enterprise
CRM
API
troubleshooting
multitasking
communication
tech support
process improvement
knowledge base
collaboration

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  • Customize your resume: Highlight relevant customer support experience and API skills.
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