11 days ago
Trainer I
RemoteHunter
Hybrid
Full Time
$80,000
Hybrid
Job Overview
Job TitleTrainer I
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$80,000
LocationHybrid
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Job Description
About the Opportunity
Join an organization dedicated to improving community health as a Trainer I. This primarily remote role involves developing and delivering essential training programs and auditing tools for Member and Provider Service teams within contact centers. You will play a crucial part in ensuring high-quality service delivery and operational excellence, requiring flexible availability to support diverse time zones.
Responsibilities
- Conduct comprehensive training needs analyses for department staff to identify skill gaps.
- Select, develop, and implement appropriate training programs and educational aids.
- Evaluate the effectiveness of training initiatives through cost and benefit analyses.
- Research, analyze, and recommend external training programs to enhance employee development.
- Maintain accurate records of all training activities and monitor employee progress.
- Assist in auditing staff work performance and present findings with clear recommendations for improvement.
- Contribute to the revision of policies, procedures, and work processes to optimize operations.
- Perform other assigned duties to support departmental goals.
- Ensure full compliance with all organizational policies and industry standards.
Requirements
- Bachelor’s degree in a related field or equivalent professional experience.
- Minimum of 2 years of training experience, ideally within a managed care or healthcare environment.
- Demonstrated flexible availability to effectively accommodate various global time zones.
Benefits & Perks
- Competitive annual pay.
- Comprehensive health insurance coverage.
- Access to 401K and stock purchase plans.
- Opportunities for tuition reimbursement.
- Generous paid time off and company holidays.
- Flexible work options, including remote, hybrid, field, or office schedules.
Key skills/competency
- Training Needs Analysis
- Program Development
- Training Delivery
- Effectiveness Evaluation
- Managed Care
- Healthcare Training
- Auditing
- Policy Development
- Communication Skills
- Remote Collaboration
How to Get Hired at RemoteHunter
- Understand the organization's mission: Research the healthcare organization's commitment to community health, values, and service model.
- Tailor your resume: Highlight training experience, particularly in healthcare or managed care, and skills in program development and auditing.
- Showcase remote work readiness: Emphasize your ability to work effectively remotely and your flexible availability for various time zones.
- Prepare for behavioral questions: Be ready to discuss past experiences in needs analysis, program evaluation, and influencing process improvements.
- Demonstrate healthcare knowledge: Show familiarity with healthcare industry trends, contact center operations, and member/provider services during interviews.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What kind of training programs will a Trainer I develop at this healthcare organization?
02How does the healthcare organization evaluate training program effectiveness?
03What level of flexibility is required for the Trainer I role at this primarily remote organization?
04What technical skills are most important for a Trainer I at RemoteHunter's client organization?
05Can you provide insight into the career growth opportunities for a Trainer I within this healthcare organization?
06What are the expectations for auditing staff work as a Trainer I at this health-focused company?
07What is the typical team structure for the training department at this health-focused organization?
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