Technical Writer, B2B SaaS - Remote
RemoteHunter · United States
- Hybrid
- Full-time
- $120,000 / year
- United States
Job highlights
- Create clear B2B SaaS documentation for products and APIs.
- Enhance user experience through high-quality technical content.
- Collaborate with engineering and product teams on documentation.
- Develop content strategies for organization and discoverability.
- Establish documentation best practices and improve workflows.
About the role
About Our Client
This organization operates globally across diverse sectors including financial services, healthcare, automotive, agribusiness, and insurance. It focuses on leveraging data and advanced technologies to create opportunities for individuals and businesses worldwide. With a presence in 32 countries and a workforce exceeding 25,000 employees, the company invests in people and innovation to unlock the potential of data.
About the Opportunity
The Technical Writer, B2B SaaS is responsible for creating clear, accurate, and user-friendly documentation that supports developers and users in integrating and utilizing the company’s products and APIs. This role contributes to enhancing user experience by developing and maintaining high-quality technical content that reduces complexity and supports developer efficiency. Reporting to the Lead Product Manager of Platform Experience, the position plays a key role in shaping content strategy and ensuring documentation meets the needs of both technical and non-technical audiences.
Responsibilities
- Collaborate with engineering and product teams to document new features, API updates, and integrations.
- Develop and implement long-term content strategies to improve documentation organization and discoverability.
- Conduct regular reviews to maintain content accuracy and high documentation standards.
- Partner with multiple teams including engineering, product, and customer support to align documentation with user needs.
- Establish best practices for consistent and usable internal and external documentation.
- Identify and execute improvements to existing content and documentation workflows.
Requirements
- Over 5 years of technical writing experience, particularly in B2B SaaS environments.
- Ability to translate complex concepts into concise and clear documentation.
- Expertise in API documentation and familiarity with software development processes.
- Proficiency with Markdown, Git, JIRA, and experience working in docs-as-code environments.
- Knowledge of version control systems and CI/CD pipelines.
- Experience collaborating with technical teams including developers and product managers.
- Familiarity with backend languages such as Ruby, Go, Python, PHP, Node, or Java, and front-end technologies like HTML, CSS, and JavaScript.
- Experience with documentation generation tools, automation, and AI-assisted error detection.
- Understanding of user experience principles, content design, and accessibility.
- Experience managing large-scale information architecture projects.
- Ability to learn and document new technologies and software products.
Pay Range and Compensation Package
The salary range for this position is $89,865 to $155,767, with individual pay based on location, skills, experience, and education. The position is eligible for variable pay and a comprehensive benefits package.
Benefits & Perks
- Competitive compensation package and bonus plan
- Medical, dental, and vision insurance
- Matching 401(k) retirement plan
- Flexible work arrangements including remote, hybrid, or in-office options
- Flexible time off including volunteer time, vacation, sick leave, and 12 paid holidays
Equal Opportunity Statement
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Key skills/competency
- Technical Writer
- B2B SaaS
- API Documentation
- Markdown
- Git
- JIRA
- Docs-as-code
- Content Strategy
- User Experience
- Information Architecture
Skills & topics
- Technical Writer
- B2B SaaS
- API Documentation
- Technical Documentation
- Content Strategy
- Markdown
- Git
- JIRA
- Docs-as-Code
- Remote
How to get hired
- Tailor your resume: Highlight your B2B SaaS technical writing, API documentation, and docs-as-code experience.
- Showcase your skills: Demonstrate proficiency with Markdown, Git, JIRA, and version control systems.
- Quantify achievements: Provide examples of how your documentation improved user experience or developer efficiency.
- Prepare for interviews: Be ready to discuss your content strategy approach and collaboration with technical teams.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the salary range for the Technical Writer, B2B SaaS role at [Company Name]?
- The salary range for this Technical Writer, B2B SaaS position is between $89,865 and $155,767 annually. The final salary offered will depend on factors such as your location, specific skills, relevant experience, and educational background.
- Is this Technical Writer, B2B SaaS position remote?
- Yes, this Technical Writer, B2B SaaS role is advertised as remote, offering flexible work arrangements. You can work from a remote, hybrid, or in-office setup, depending on your preference and the company's offerings.
- What are the key technical skills required for the Technical Writer, B2B SaaS role?
- Key technical skills for this Technical Writer, B2B SaaS role include expertise in API documentation, proficiency with Markdown, Git, JIRA, and familiarity with docs-as-code environments. Knowledge of version control systems and CI/CD pipelines is also important.
- What experience level is needed for the Technical Writer, B2B SaaS position?
- This Technical Writer, B2B SaaS position requires over 5 years of technical writing experience, with a strong emphasis on B2B SaaS environments and API documentation.
- What backend and frontend languages should I be familiar with for this Technical Writer, B2B SaaS job?
- While not strictly required, familiarity with backend languages like Ruby, Go, Python, PHP, Node, or Java, and frontend technologies such as HTML, CSS, and JavaScript, is beneficial for the Technical Writer, B2B SaaS role. This helps in understanding and documenting the products effectively.
- How does the company handle documentation strategy and organization for the Technical Writer, B2B SaaS role?
- The Technical Writer, B2B SaaS will be responsible for developing and implementing long-term content strategies to enhance documentation organization and discoverability. This includes establishing best practices and improving existing documentation workflows.
- What benefits are offered to a Technical Writer, B2B SaaS?
- This role offers a competitive compensation package with a bonus plan, medical, dental, and vision insurance, a matching 401(k) retirement plan, and flexible time off, including vacation, sick leave, and 12 paid holidays.