Technical Writer, B2B SaaS

About Our Client

The organization operates in the global data and technology sector, serving diverse markets including financial services, healthcare, automotive, agribusiness, and insurance. It addresses challenges such as redefining lending practices, preventing fraud, simplifying healthcare, and providing market insights through data, analytics, and software. With a workforce of 22,500 people across 32 countries and headquarters in Dublin, Ireland, the company invests in advanced technologies and people to unlock the power of data at scale.

About the Opportunity

The Technical Writer, B2B SaaS is responsible for simplifying the use and integration of the organization’s products by creating clear, high-quality documentation for developers and users. This role supports developer efficiency and user success by delivering accurate, consistent, and engaging content, particularly around APIs and platform features. Reporting to the Lead Product Manager of Platform Experience, this position influences how technical content drives adoption and ease of use.

Responsibilities

• Collaborate with engineering and product teams to produce documentation for new features, API updates, and integrations
• Develop long-term content strategies to organize and improve discoverability for developers
• Maintain content accuracy and clarity through regular reviews and adherence to documentation standards
• Work with customer support and other stakeholders to ensure content meets user needs
• Establish and promote writing best practices for consistent internal and external documentation
• Identify and implement improvements in existing content and documentation workflows

Requirements

• Minimum 5 years of technical writing experience, especially in B2B SaaS environments
• Ability to translate complex technical concepts into clear, concise documentation
• Expertise in API documentation and understanding of software development processes
• Proficiency with Markdown, Git, JIRA, and experience in "docs-as-code" workflows
• Familiarity with version control systems and CI/CD pipelines
• Comfortable collaborating with developers, engineers, and product managers
• Experience writing about backend languages such as Ruby, Go, Python, PHP, Node, or Java; knowledge of front-end technologies (HTML, CSS, JavaScript) is a plus
• Experience with documentation generation tools, automation, and AI tools for documentation maintenance
• Understanding of user experience principles, content design, and accessibility in technical writing
• Experience managing large-scale information architecture projects
• Ability to quickly learn and document new technologies and software products

Pay Range and Compensation Package

Salary range for this position is $89,865 to $155,767, with individual pay determined by location, skills, experience, and education. Eligibility for a variable pay opportunity.

Benefits & Perks

• Competitive compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work schedule with options for remote, hybrid, or in-office work
• Flexible time off including volunteer time, vacation, sick leave, and 12 paid holidays

Equal Opportunity Statement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Key skills/competency

• Technical Writing
• B2B SaaS
• API Documentation
• Content Strategy
• Markdown
• Git
• JIRA
• Docs-as-Code
• Information Architecture
• Software Development Processes