Technical Support Engineer

About the Opportunity at RemoteHunter

RemoteHunter is an innovative AI company dedicated to transforming the recruiting landscape by building AI agents that empower companies to hire with unprecedented speed and precision. This is a unique opportunity to establish the first dedicated Technical Support Engineer function, providing expert troubleshooting and technical guidance on complex issues as the company undergoes significant scaling.

As a Technical Support Engineer, you will become the authoritative expert on system operations, adept at analyzing logs, identifying patterns, and developing scalable solutions. Your role will involve close collaboration with Customer Success, Sales, and Engineering teams, alongside taking ownership of internal tools and refining troubleshooting processes to ensure seamless operations and exceptional customer satisfaction.

Responsibilities

• Take end-to-end ownership of escalated technical issues, ensuring timely investigation and resolution.
• Utilize internal logs and tools to diagnose issues, identify root causes, and accurately distinguish between configuration, customer-environment, and product problems.
• Design and maintain lightweight internal tools and workflows to accelerate recurring investigations and facilitate self-service capabilities for the Customer Success team.
• Create and enhance internal documentation for both human users and AI tools to ensure the accessibility of accurate solutions.
• Partner with Account Managers on key enterprise accounts, providing critical technical troubleshooting support during customer interactions.
• Collaborate effectively with the Engineering team to deliver clear, well-scoped, and context-rich bug reports, thereby accelerating prioritization and resolution.

Requirements

• 1 to 3 years of experience in a customer-facing technical support, solutions, or similar role within a B2B software company.
• Comfortable analyzing logs, systems, and documentation to effectively determine root causes.
• Proven ability to translate ambiguous customer issues into clear, structured problem statements and actionable next steps.
• Demonstrated capability to collaborate seamlessly with Customer Success, Sales, and Engineering teams, providing precise and context-rich escalations.
• SQL experience and basic coding skills; familiarity with low-code or internal tooling, or a strong interest in developing simple tools and automations.
• Clear and concise written and verbal communication skills, particularly when explaining complex technical issues to non-technical stakeholders.
• Possess a high ownership mindset, proactively seeking to improve underlying systems rather than merely closing tickets.
• Ability to work PST hours; remote work is acceptable without being based in the San Francisco office.

Benefits & Perks

• Join a collaborative environment with highly skilled coworkers.
• Experience rapid learning opportunities in the dynamic field of AI-driven work transformation.
• Receive a comprehensive benefits package.

Key skills/competency

• Technical Support
• Troubleshooting
• Log Analysis
• SQL
• Basic Coding
• Problem Solving
• Customer Collaboration
• Internal Tooling
• Root Cause Analysis
• Documentation