Technical Services Engineer, 2nd Shift
RemoteHunter · United States
- Hybrid
- Full-time
- $120,000 / year
- United States
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Job highlights
- Resolve complex database technical issues for large clients.
- Advise on architecture, performance, recovery, and security.
- Advocate for customer needs to product teams.
- Develop internal support tools and mentor peers.
- Requires U.S. citizenship and work on U.S. soil.
About the role
About Our Company
This organization operates in the database technology industry, focusing on providing a unified database platform designed to support modern applications and innovation. It addresses challenges related to database management, scalability, and performance in cloud and infrastructure environments. The company's solutions are widely used and distributed globally, supporting a diverse range of applications and industries.
About the Opportunity
The Technical Services Engineer, Shift 2 is responsible for resolving complex technical issues within the database ecosystem, supporting large clients by addressing questions about architecture, performance, recovery, and security. This role serves as a critical resource for best practices in operating large-scale databases and advocates for customer needs with product and development teams. The position involves mentoring peers and contributing to internal projects that enhance diagnostic and support tools.
Responsibilities
- Advise clients on complex technical issues within the database ecosystem
- Troubleshoot and resolve issues related to architecture, performance, recovery, and security
- Serve as an expert resource in large-scale database operations
- Advocate for customer needs with product management and development teams
- Contribute to internal software development projects for support tools
- Mentor and train new team members
- Build knowledge on new product lines within the database ecosystem
- Provide weekend coverage on a second shift schedule (12pm–9pm PST)
Requirements
- Experience in systems engineering, including Linux performance, memory, I/O tuning, configuration, security, networking, clustering, and troubleshooting
- Understanding of networking concepts and protocols such as DNS, TCP/IP, SSL/TLS
- Experience in storage engineering, including NAS, SAN, SSD, multipath, and caching
- Experience building and maintaining complex, mission-critical production database systems
- Ability to read code and basic coding/scripting skills in one or more languages such as Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, or Go
- Broad knowledge of customer workloads, including performance, availability, and scalability
- Ability to analyze problems across application, database, and storage layers
- Strong problem-solving skills, composure under pressure, and real-time issue resolution
- Willingness and ability to collaborate and seek help appropriately
- U.S. citizenship and work on U.S. soil due to security requirements
Required Skills
- Experience managing large-scale databases (RDBMS, NoSQL)
- Experience with authentication systems such as LDAP, Kerberos, AD
- Experience with the specific database ecosystem
- Familiarity with distributed version control systems such as Git
- Experience with cloud service providers such as AWS, Azure, or GCP
- Experience with Kubernetes or similar orchestration systems
Key skills/competency
- Database Management
- Systems Engineering
- Linux Performance Tuning
- Networking Protocols
- Storage Engineering
- Cloud Computing
- Kubernetes
- Problem-Solving
- Customer Support
- Technical Services Engineer
Skills & topics
- Technical Services Engineer
- Database Management
- Systems Engineering
- Linux
- Networking
- Storage
- Cloud
- Kubernetes
- Problem Solving
- Customer Support
- RDBMS
- NoSQL
- AWS
- Azure
- GCP
- Python
- Java
- Shift Work
- PST
How to get hired
- Tailor your resume: Highlight experience in database management, systems engineering, and cloud platforms.
- Showcase technical skills: Emphasize expertise in Linux, networking, storage, and scripting languages.
- Demonstrate problem-solving: Provide examples of resolving complex, mission-critical issues under pressure.
- Understand the company: Research RemoteHunter's database technology focus and client support approach.
- Prepare for technical interviews: Expect questions on architecture, performance tuning, and security.
Technical preparation
Master Linux performance tuning and troubleshooting.,Deepen knowledge of networking protocols.,Practice diagnosing database and storage issues.,Build proficiency in Python or Go scripting.
Behavioral questions
Describe a complex technical issue you resolved.,How do you handle pressure during real-time issues?,Share an experience mentoring a junior team member.,How do you advocate for customer needs internally?
Frequently asked questions
- What are the typical working hours for a Technical Services Engineer at RemoteHunter?
- This Technical Services Engineer role specifically requires weekend coverage on a second shift schedule, from 12 PM to 9 PM PST. This is a critical part of the role's responsibilities.
- Does RemoteHunter offer remote work for this Technical Services Engineer position?
- While the job description mentions 'RemoteHunter' as the company name, it also states U.S. citizenship and the requirement to work on U.S. soil due to security requirements. This suggests the role is not fully remote in the traditional sense and likely requires physical presence in the U.S.
- What specific database technologies are relevant for the Technical Services Engineer role?
- The role requires experience managing large-scale databases, including RDBMS and NoSQL. Familiarity with 'the specific database ecosystem' is also mentioned, so researching the company's primary database offerings would be beneficial.
- What kind of technical challenges can I expect as a Technical Services Engineer at RemoteHunter?
- You can expect to advise clients on and troubleshoot complex issues related to database architecture, performance, recovery, and security. This includes analyzing problems across application, database, and storage layers.
- Is there an opportunity for growth within RemoteHunter for a Technical Services Engineer?
- Yes, the role involves mentoring new team members and building knowledge on new product lines, indicating opportunities for professional development and potentially moving into more senior or specialized roles within the company.
- What is the required technical background for this Technical Services Engineer role?
- A strong background in systems engineering (Linux performance, tuning, security, networking), storage engineering, and experience with mission-critical production database systems is required. Basic coding/scripting skills in languages like Java or Python are also necessary.
- How important are cloud technologies for the Technical Services Engineer position?
- Experience with cloud service providers such as AWS, Azure, or GCP, and with orchestration systems like Kubernetes, is listed as a required skill, indicating their importance in supporting modern database applications.