Support Engineer
@ RemoteHunter

Hybrid
$120,000
Hybrid
Full Time
Posted 4 days ago

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Job Details

About the Opportunity

Customer data is the fuel that drives modern businesses. Highly regulated healthcare companies now have a solution for using data with HIPAA-compliant tools. This role supports teams in safeguarding sensitive patient information while enabling marketing and analytics.

This team offers a platform including a Privacy Platform for automated HIPAA compliance and builds additional marketing support products.

The organization is fully remote and hires only within the US, with team members based in metro areas such as SF and NYC, gathering in-person twice a year for offsites. Backed by investors including Y Combinator and Intel Capital, the company is one of the fastest growing in the sector.

Who the Team Is

Founded by web analytics veterans, the team leverages deep analytics and growth experience from companies like Heap, Pendo, Iterable, and more. If you value autonomy, customer interaction and technical challenge, this is your team.

Role Responsibilities

  • Own resolution of assigned customer issues end to end.
  • Research, diagnose, and resolve diverse technical customer issues.
  • Dig into code and architecture using Go, TypeScript, and SQL.
  • Collaborate with Engineering, Customer Success, and Account Management.
  • Contribute to both external and internal technical documentation.
  • Act as the voice of the customer to guide product strategy.
  • Communicate complex technical issues in a clear, accessible manner.

Requirements

  • Minimum 2 years technical support or engineering experience.
  • Minimum 2 years customer facing role experience.
  • Experience with modern programming languages; Go, JavaScript.
  • Proficiency in front and back end technologies.
  • Strong problem-solving skills and independent research capability.
  • Excellent communication with a focus on customer experience.
  • Detail oriented, organized, empathetic, and quick-learning.

Key skills/competency

  • Support Engineer
  • Customer Support
  • Technical Support
  • Go
  • TypeScript
  • SQL
  • HIPAA
  • Compliance
  • Analytics
  • Healthcare
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How to Get Hired at RemoteHunter

🎯 Tips for Getting Hired

  • Research RemoteHunter's culture: Learn about company mission, values and growth.
  • Customize your resume: Highlight support engineering and coding skills.
  • Review technical projects: Emphasize Go, TypeScript, SQL experience.
  • Practice behavioral responses: Prepare clear customer support examples.

📝 Interview Preparation Advice

Technical Preparation

Review Go, TypeScript, and SQL basics.
Practice debugging real-world code samples.
Familiarize with HIPAA compliance technicalities.
Study system architecture and documentation.

Behavioral Questions

Prepare customer empathy examples.
Practice clear, concise communication.
Reflect on conflict resolution experiences.
Highlight initiative in problem solving.

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