12 days ago
Support Engineer
RemoteHunter
Hybrid
Full Time
$150,000
Hybrid
Job Overview
Job TitleSupport Engineer
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$150,000
LocationHybrid
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Job Description
About the Opportunity
RemoteHunter is scaling fast and redefining the future of enterprise networking. In this Support Engineer role, you will work on complex network designs, diagnose and fix issues, influence product direction, and sharpen skills across every layer of the stack. Your work will directly impact the building and support of next-generation networks.
Responsibilities
- Provide high quality technical service, building customer trust.
- Deliver actionable product suggestions to engineering for future enhancements.
- Strengthen the team through documentation, training, and expertise.
- Troubleshoot and resolve tickets spanning every network layer.
- Manage and support complex customer networks remotely.
- Identify and document product bugs with clear reproduction steps.
- Create structured feature requests based on customer needs.
- Build and maintain documentation to reduce resolution time.
Requirements
- Expertise in wireless, security, WAN/LAN, routing, DNS and more.
- Commitment to improving the network experience with reliable solutions.
- Analytical mindset comfortable with ambiguity and unique problems.
- Ability to stay calm under pressure in a fast-paced environment.
- Clear communication skills and strong team collaboration.
Compensation
The estimated salary range for this role is $127,500 to $210,000 and is eligible for equity participation.
Key skills/competency
- Networking
- Technical Service
- Troubleshooting
- Documentation
- Wireless
- Security
- WAN/LAN
- Routing
- DNS
- Customer Support
How to Get Hired at RemoteHunter
- Customize your resume: Highlight networking and support expertise.
- Research RemoteHunter: Understand their mission and culture.
- Prepare detailed examples: Use specific troubleshooting cases.
- Engage on LinkedIn: Connect with current engineers.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What networking skills does RemoteHunter expect for a Support Engineer?
02How crucial is documentation in the RemoteHunter Support Engineer role?
03What kind of customer networks will a Support Engineer at RemoteHunter manage?
04Is RemoteHunter the employer for the Support Engineer role?
05What additional skills can enhance a candidate's application for RemoteHunter?
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