Support Engineer
RemoteHunter
Job Overview
Who's the hiring manager?
Sign up to PitchMeAI to discover the hiring manager's details for this job. We will also write them an intro email for you.
Job Description
About the Opportunity
The organization is scaling fast and redefining the future of enterprise networking. This Support Engineer role involves working on complex and varied network designs, diagnosing and fixing difficult problems, influencing product direction, and sharpening skills across every layer of the stack. It focuses on solving the hardest networking challenges with direct impact on how next-generation networks are built and supported.
Responsibilities
- Provide consistently high-quality technical service to customers, earning trust through accuracy, responsiveness, and results.
- Deliver actionable product suggestions to the engineering team, shaping the next generation of hardware and software.
- Strengthen the team through clear documentation, peer training, and engineering expertise.
- Troubleshoot and resolve tickets spanning every layer of the network stack.
- Manage and support complex customer networks, primarily remotely.
- Identify and document product bugs with clear reproduction steps and escalate as needed.
- Create well-structured feature requests based on real customer needs.
- Build and maintain documentation to reduce time-to-resolution.
Requirements
- Expertise across wireless, security, WAN/LAN, routing, DNS, and other networking areas.
- Commitment to improving the network experience for every customer with reliable solutions.
- Analytical mindset comfortable with ambiguity and solving unique problems.
- Ability to remain calm under pressure in a fast-paced environment.
- Clear communication skills and strong collaboration with teammates and customers.
Compensation
The estimated salary range for this Support Engineer role is $127,500 to $210,000. This role is eligible to participate in the organization's equity plan.
Note:“RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.”
Key skills/competency
- Network Troubleshooting
- Customer Technical Service
- WAN/LAN Expertise
- Network Security
- Routing Protocols
- DNS Management
- Product Feedback
- Technical Documentation
- Problem Diagnosis
- Network Architecture
How to Get Hired at RemoteHunter
- Research RemoteHunter's client: Study the mission, values, and recent news of the organization scaling enterprise networking.
- Tailor your resume: Highlight extensive experience in wireless, security, WAN/LAN, routing, and DNS expertise.
- Showcase problem-solving: Prepare specific examples demonstrating diagnosis and resolution of complex network issues.
- Emphasize communication: Provide instances of clear communication and successful collaboration with both customers and engineering teams.
- Prepare for technical depth: Be ready to discuss troubleshooting across all layers of the network stack during interviews.
Frequently Asked Questions
Find answers to common questions about this job opportunity
Explore similar opportunities that match your background