Support Engineer
RemoteHunter
Job Overview
Who's the hiring manager?
Sign up to PitchMeAI to discover the hiring manager's details for this job. We will also write them an intro email for you.
Job Description
About the Opportunity
RemoteHunter is seeking a Support Engineer to join an organization that is rapidly scaling and redefining the future of enterprise networking. This pivotal role involves tackling some of the most complex and diverse network designs in the industry, diagnosing and resolving challenging problems, influencing product direction, and continuously enhancing your skills across every layer of the network stack. This position offers a deep engineering focus, providing a direct impact on how next-generation networks are built and supported.
Responsibilities
- Provide consistently high-quality technical service to customers, earning trust through accuracy, responsiveness, and results.
- Deliver actionable product suggestions to the engineering team, actively shaping future hardware and software.
- Strengthen the team through clear documentation, peer training, and engineering expertise.
- Troubleshoot and resolve tickets spanning every layer of the network stack.
- Manage and support complex customer networks, primarily remotely.
- Identify and document product bugs with clear reproduction steps.
- Create well-structured feature requests based on real customer needs.
- Build and maintain documentation that reduces time-to-resolution.
Requirements
- Broad networking expertise, including wireless, security, WAN/LAN, routing, DNS, and more.
- Commitment to improving network experience and delivering reliable solutions.
- Analytical mindset, comfortable with ambiguity and solving unique problems.
- Ability to remain calm under pressure.
- Clear communication skills with effective collaboration abilities.
Compensation
The estimated salary range for this Support Engineer role is $127,500 - $210,000, and eligible candidates will participate in the organization’s equity plan.
Key skills/competency
- Network Troubleshooting
- Customer Support
- Enterprise Networking
- Wireless Networking
- Network Security
- WAN/LAN
- Routing Protocols
- DNS Management
- Problem Solving
- Technical Documentation
How to Get Hired at RemoteHunter
- Understand the core values: Research leading enterprise networking companies' mission, vision, and how they approach innovation.
- Tailor your resume: Customize your Support Engineer resume to highlight broad networking expertise and problem-solving skills for complex systems.
- Showcase your impact: Quantify achievements in previous roles, focusing on resolving difficult network issues and improving customer satisfaction.
- Prepare for technical depth: Be ready to discuss your experience across wireless, security, WAN/LAN, routing, and DNS in detail during interviews.
- Demonstrate communication: Practice articulating complex technical concepts clearly and showcasing your ability to collaborate effectively in a support context.
Frequently Asked Questions
Find answers to common questions about this job opportunity
Explore similar opportunities that match your background