12 days ago
Support Engineer
RemoteHunter
Hybrid
Full Time
$168,750
Hybrid
Job Overview
Job TitleSupport Engineer
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$168,750
LocationHybrid
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Job Description
About the Opportunity
The Support Engineer role at RemoteHunter is pivotal in scaling next-generation enterprise networking solutions. The position involves working on complex network designs, diagnosing challenging issues, and influencing product direction while enhancing skills across every layer of the network stack.
Responsibilities
- Provide high-quality technical service and build customer trust.
- Deliver actionable product suggestions to influence future hardware and software.
- Strengthen the team with clear documentation and peer training.
- Troubleshoot and resolve issues across every layer of the network stack.
- Manage and support complex customer networks primarily remotely.
- Identify, document product bugs and create structured feature requests.
- Build and maintain documentation to reduce time-to-resolution.
Requirements
- Broad networking expertise including wireless, security, WAN/LAN, routing, DNS and more.
- Commitment to improving network experience and delivering reliable solutions.
- Analytical mindset with comfort in ambiguous situations.
- Ability to remain calm under pressure.
- Clear communication skills and effective collaboration.
Compensation
The estimated salary range for this role is $127,500 - $210,000, with eligibility to participate in the organization’s equity plan.
Key skills/competency
- Networking
- Troubleshooting
- Documentation
- Remote Support
- Peer Training
- Product Feedback
- Analytical Thinking
- Communication
- Problem Solving
- Technical Support
How to Get Hired at RemoteHunter
- Research RemoteHunter's culture: Study their mission, news, and employee reviews.
- Customize your resume: Highlight relevant networking and troubleshooting skills.
- Prepare technical examples: Share instances of remote support challenges solved.
- Practice clear communication: Focus on collaborative problem solving.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01How should I prepare for a Support Engineer interview at RemoteHunter?
02What technical skills are essential for a Support Engineer at RemoteHunter?
03Can remote experience substitute onsite experience for this Support Engineer role at RemoteHunter?
04What documentation skills are required for the Support Engineer role at RemoteHunter?
05How important is product feedback in the Support Engineer role at RemoteHunter?
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