Senior TPM Customer Service
RemoteHunter
Job Overview
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Job Description
About the Opportunity
The organization is a leading registry, e-commerce, and content platform serving growing families. It supports over 9 million customers annually by providing seamless purchasing, trusted guidance, and expert product recommendations for new parents and their networks. The platform now includes a full ecosystem with retail, health services, and a flagship showroom. The Senior TPM Customer Service role focuses on modernizing the customer service technology stack and implementing AI-driven solutions to scale the business and enhance support for families.
Responsibilities
- Drive the full product lifecycle: discovery, definition, development, launch, and iteration
- Lead implementation of an AI chatbot platform to automate customer interactions
- Collaborate with a team of 3 engineers along with design, UX, and customer-facing teams
- Evaluate and optimize the customer service tech stack, including Zendesk
- Work with Product and Engineering leadership to prioritize stakeholder requests
- Build and maintain AI systems and knowledge centers for both systems and human agents
- Define and track metrics, working with data teams to surface and communicate impact
- Partner with support operations leaders to ensure technology solutions meet frontline needs
Requirements
- 2-5 years as a Product Manager in an agile environment
- Experience in customer service, support operations, or product operations
- Proven ability to handle cross-functional stakeholder needs
- Experience with systems integration, data flow, APIs, and automation
- Comfort with ambiguity and defining projects from unclear priorities
- Strong analytical skills and process improvement techniques
- Excellent written and verbal communication for technical and non-technical audiences
- Fast learner with a growth mindset ready for adjacent product areas
Benefits & Perks
- Remote-first work environment with biannual in-person meetings
- Focused work culture that values recharging
- Opportunities for strong team connection and exceptional management
- Integration of AI in work processes to drive innovation
- Competitive pay with equity and bonus opportunities
- Company-paid medical, dental, and vision insurance
- Retirement savings plan with company matching and flexible spending accounts
Note
RemoteHunter is not the Employer of Record for this role. Their purpose is to connect exceptional candidates with leading employers, guiding job seekers to complete applications directly through the hiring company’s career page or ATS.
Key skills/competency
- Product Lifecycle
- AI Chatbot
- Zendesk
- Automation
- Stakeholder Management
- Agile
- APIs
- Analytical
- Customer Service
- Data Integration
How to Get Hired at RemoteHunter
- Research RemoteHunter's culture: Understand their remote-first approach and growth strategies.
- Customize your resume: Highlight product management and AI integration experience.
- Showcase technical skills: Emphasize automation, APIs, and systems integration.
- Prepare examples: Detail cross-functional leadership and agile projects during interviews.
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